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Senior Fleet Coordinator- Rental Logistics | Hertz | Dubai, UAE

Date: 10-Oct-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC


Job Requisition ID: 105001 


No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.



About The Role


To ensure timely execution of rental reservations, increased allocation of vehicles for walk and overall improvement in customer satisfaction by adhering to agreed standards concerning Vehicle delivery and collection , focusing on exceeding customer satisfaction, growth and profitability with overall objective to exemplify the Hertz vision and brand image.


Key Accountabilities:


Rental Reservations Manifest Execution

  • Run daily reservations manifest for all branches in Dubai and Northern emirates
  • Dispatch vehicles as per the reservation manifest to all branches
  • Manage driver allocation to reservation


Rental Delivery and Collection   

  • Manage vehicle delivery to customers- Contact customers and assign drivers
  • Collect vehicles from customers – Contact customers and assign drivers


Walk Up             

  • Ensure 30% of total reservations for the day are provided as Walk up vehicles
  • Liaise with the Yard team to ensure adequate stock of clean vehicles


Delivery Board update  

  • Update the delivery board at the start of each shift and assign drivers as per the delivery schedule
  • Communicate with the Vehicle Preparation Supervisor to ensure timely delivery


Daily Huddle     

  • Ensure the Huddle board is updated at the start of each shift followed by a huddle with all associates and drivers
  • Reporting
  • Send an updated report on the collections manifest on a daily basis to the supervisor/manager
  • Email the Shift Handover document to the supervisor/manager at the end of each shift


Service Advisor

  • Attend to customer queries concerning service and maintenance after office hours i.e. from 08:00 PM to 08:00 AM and all day on Friday if rostered on duty
  • Attend to Breakdowns and emergencies after office hours i.e. from 08:00 PM to 08:00 AM and all day on Friday if rostered on duty


Customer complaints and resolution      

  • Ensure all policies and procedures are strictly adhered to ensure customer satisfaction.
  • Where required customer challenges are escalated to the Supervisor/Manager as per process agreed.
  • Ensure that professional communications are upheld at all times by both email and phone. This is with both internal and external customers.


Driver Management      

  • Ensure any lateness or sickness is reported to the operations supervisor


About You




Minimum Qualifications and Knowledge:

  • Bachelor’s degree or equivalent
  • Professional communication and presentational (written and verbal) skills
  • Excellent customer interaction skills


Minimum Experience:

  • Over 2 years’ experience in working in the automotive industry – Rental industry is desirable


Job-Specific Skills:

  • Excellent team building skills
  • Demonstration of leadership qualities
  • Excellent problem solving and analytical skills
  • Ability to plan and organize effectively





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