Senior Change Manager | Group Tech & Dig Platforms | Corporate Services

Job Requisition ID: [[167269]] 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

• The Senior Change Manager at the Group AI Office is responsible for ensuring the successful implementation and uptake of AI initiatives within Al-Futtaim. This role involves creating and executing change management plans and communication strategies to promote AI adoption across business divisions and corporate functions. Collaboration with senior leadership is key to align change initiatives with strategic goals, ensuring stakeholder buy-in and addressing any resistance or risks. The success of these change initiatives is measured by their impact on AI adoption, engagement levels, and the realization of the Group's strategic AI objectives.

Change Management Strategy & Planning

• Translate Group AI vision and strategy into change priorities and overall change management framework for AI.
• Formulate holistic change agenda and objectives for both the Group and Division/Corporate Function levels.
• Develop and implement change management strategies and plans to support the adoption of AI tools and resources.
• Conduct impact analyses, assess change readiness, and engage key stakeholders as required.

Change Management Execution

• Own execution and coordinate Group AI Office change initiatives including development of actionable change deliverables.
• Develop and deliver structured change communications for Group AI Office change priorities across internal channels.
• Collaborate with Group communications team to craft compelling and engaging communications plans to employees.
• Build relationships and secure buy-in from relevant stakeholders for the Group AI change agenda.
• Work proactively to identify opportunities to accelerate momentum of AI adoption across the Group.

Change Reporting

• Provide regular reporting and insights into the performance of change communications and AI adoption.
• Prepare updates and reports on AI change initiatives to Group AI leadership and other senior meetings.
• Track, raise, and mitigate risks related to the people and change impact of AI.

• Strong understanding of change management principles, methodologies, and tools.
• Excellent stakeholder management skills, able to influence diverse stakeholders.
• Strong business acumen and understanding of AI's business value and people impact.
• Excellent communication skills, capable of crafting impactful messaging for diverse audiences.

• A business or technical degree from a reputable institute.
• A minimum of 10 years of experience in change management, preferably in a technology-driven environment.
• Proven experience in managing change in large, complex transformation initiatives.
• Change management certification or designation (e.g., Prosci, CCMP) preferred.
• Knowledge of Agile methodologies.

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