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Senior Account Relationship Manager

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Date: 22-Dec-2017

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Job Title:                            Senior Account Relationship Manager    

Reports to:                         General Manager – Sales & Operations

Direct Reports:                  Account Relationship Manager – Finance & Insurance (5 direct reports)               

Department:                       Sales – F & I

Location:                            Dubai, UAE


Al-Futtaim Finance (AFF), a wholly owned subsidiary company of the Al-Futtaim Group, is a regulated finance entity focused on providing finance and insurance (F&I) solutions to retail, SME and corporate customers across the automotive and real estate sectors in the GCC, Egypt, Sri Lanka and East Africa.


We are seeking an experienced and dynamic Senior Account Relationship Manager to join the business to drive the Finance & Insurance sales strategy collaborating with the various Al Futtaim Automotive brands across the UAE network


Job Purpose:

The Senior Account Relationship Manager is responsible for driving F&I business across Al Futtaim Automotive in the UAE through

  1. Driving the F&I income and sales targets by implementing strategy
  2. Enhancing the F&I customer experience through continuous improvement of processes and the overall customer journey
  3. To be a strategic partner to the Automotive brands to support and complement the brand sales & marketing stratagem for unit volume


Key Accountabilities:

Support execution of the Al-Futtaim F&I strategy by:

  • Execution of the F&I sales strategy that has been tailored for each brand to achieve set KPIs and targets through the Account Relationship Managers and their team of F&I managers (focus on income per retail unit and ultimately income growth)
  • Working in conjunction with the brand stake holders to jointly develop sales and marketing initiatives and F&I campaigns to further enhance the product offering and value proposition
  • To conduct and monitor capacity planning of the F&I organization while ensuring optimal efficiency levels and driving a performance culture by emphasizing on KPI metrics and right behaviors
  • Address training and development requirements of the F&I team and support in building the right solution for their needs in conjunction with HRBPs and L&D consultants. This also includes support to meet brand specific training needs and ensuring that the F&I managers seamlessly fit the brand identity
  • To ascertain possible process improvements through customer feedback surveys, brand response and F&I team opinion which will in turn enhance the customer experience
  • Brings crucial input about current market trends, analyzing historical and current data on performance, customer satisfaction data which is brand specific which will also be fundamental data for sales forecasting, planning and target setting


Qualifications, Experience & Skills:

  • University graduate having a minimum of 10 to 12 years work experience (of which at least 3 to 5 years should be in a managerial role) predominantly in a sales role
  • Previous F&I Manager experience essential - strong knowledge of F&I process, structure, systems and methodology. Automotive sales background is advantageous
  • Understanding of Auto Sales Processes (dealer level UAE)
  • Strong motivator
  • Outstanding interpersonal, facilitation and presentation skills
  • Ability to influence and gain commitment at all organizational levels
  • Strong quantitative and analytical skills and PC proficiency
  • Languages:  Fluent English
  • Insurance product and process understanding

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.