Share this Job

Sales Tools Specialist | IKEA | Service Office | Jebel Ali, Dubai

Date: 17-Feb-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

About Al-Futtaim Private Company LLC


No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


About Al-Futtaim IKEA




We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.


Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.


About You

You have the ability to priorities and organize own work in order to make the most efficient use of time available. You have the ability to work in a fast retail environment. You are driven to exceed goals and possess a desire to improve ways of working. You have interest for home furnishing, people life at home, and the IKEA range.


What’s more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share the IKEA values every day.
  • High School Graduate.
  • 4-5 years IKEA Retail Sales experience 
  • Advanced Computer skills like MS Office applications (Excel, PowerPoint, Word)
  • Knowledge in Range/Product Knowledge, PTag knowledge
  • Excellent Communication and Interpersonal skills
  • Must be able to build working relationships 
  • Strong Analytical & Problem Solving skills
  • Confident in approaching and communicating clearly with different people in various situations.
  • Teamplayer



About the role

You are responsible to maintain current planners/solutions, share feedback and input to IKEA (IOS/IIS) as well as the organization and the implementation of new planners/solutions.  You will also require maintaining the super user matrix, function and structure within the region between Service Office and stores for the above-mentioned tools in line with business priorities to support sales growth and increase customer satisfaction. You enable and secure an efficient and effective country/region collaboration related to  Digital Sales Planning Tools (IPEX, Navision Sales, To-compete, S.O.R.M., Low Price in Reality, service product administration, as well as PTag  solutions )


Key Specific Accountabilities: 

  • Perform periodic audits of work processes and system performance to secure and develop workflow efficiency
  • Prepare relevant reports and present finding to management team
  • Create the conditions for, and secure that business process I.S.P.’s in the country/region are well functioning and continuously improve, preparing risk analysis and mitigation points
  • Liaise with Inter IKEA to ensure updated selling tools are implemented within our stores. Position yourself as the one point of contact between stores and I.O.S./I.I.S. to secure relative communication to and from the organization for all selling and planning tools
  • Lead implementation of new selling and planning tools as well as maintain and update existing tools. 
  • Evaluate and secure new and existing co-worker competence (with L&D Support) regarding the relevant processes and IT tools within the country or region by identifying training needs and facilitating said trainings
  • Accountable of service product administration through maintaining current services in terms of article link and pricing as well as creating new service products as per the business needs
  • Coordinate Build up skills and partnerships within the organization to support change management set up by L&D Team
  • Establish and maintain a network matrix with store super users in the region. Develop competence and skills of store super users to ensure smooth operations in relation to sales and planning tools.



A few more things for you


Interest? Then please join us for a rewarding career journey!


We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


Apply now