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Sales Supply & Support Group Leader | IKEA | Dubai II, UAE

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Date: 23-Jun-2019

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

About Al-Futtaim Private Company LLC


No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


About Al-Futtaim IKEA




We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.


Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.


About you

You can effectively work with others by developing trust and respect in order to achieve agreed goals. You can implement change by looking for opportunities to make improvement in the way of work. You are able to prioritize and plan tasks to reach the targeted results. You are strategic, analytic and has commercial awareness.


What's more, we believe that you have the following knowledge, capabilities motivation:

  • Live and share the IKEA values every day
  • Education: Bachelor of Commerce
  • 1 – 2 years of experience is an asset preferably in sales, supply chain, logistics, IKEA experience is preferred
  • Professional level of MS Excel and other MS programmes
  • Excellent written and verbal English


About the role

You proactively integrate the retail ‘communicating & selling’ processes with the ‘supplying’ processes at store level.  You support the strong alignment between supply and demand needed to secure agreed service level at lowest cost.  You ensure an efficient logistics operation in the store.


Key Specific Accountabilities:


  • Contribute to the fulfilment of the customer promises created by the Communication & Selling process by actively working to secure and maintain the availability of goods through the minimisation of non-central shortages and the monitoring of central shortages.
  • Support my Manager in creating awareness in the commercial team on availability issues and thereby enabling their action to minimise the impact on our customers.
  • Actively support sales with the range management, in-line with country range decisions and I am responsible for a qualitative and timely administration of the range in the system.
  • Highlight deviations between the range frame connected to the store range classification, Country range agreement and the actual range (size) to sales. I support my manager in creating an understanding of the impact of availability for our customers of working outside the range frame.
  • Assist the Sales& supply support senior to administer the store range in accordance with the country range decision and store range classification; and secure that all relevant parameters are updated to allow for the article to be replenished and sold in the Central Unit.
  • Support the sales team with a forecast alignment for strategic articles, by highlighting discrepancies between central and country/store forecasts.
  • Follow up on the agreed range for the Central Unit to ensure it is stocked and/or offered in the CU; and for highlighting to the concerned party the need for any corrective action.



  • Secure goods availability for customers at the lowest possible costs in order to strengthen the main objectives of IKEA to be a leader in life at home in our local market and achieve growth and sustained long term profitability.
  • Monitor the automatic ordering process and initiate actions in case of disruptions to the order flow that jeopardise availability for the customer.
  • Work with my manager to ensure that any structural supply deviations (e.g. supplier or transport performance related) which threaten availability or CU operations are made known to the service office supply support function, to ensure they are addressed with our supplying partners.
  • Monitor and follow up sale goals for key articles identified in the business agreement between IOS and retail sales.
  • Work with the sales team of UAE stores to agree on the most commercial sell-out approach of discontinued articles offered via the central customer delivery channel



  • Support the creation of an environment where the IKEA culture is strong and where the diversity of our customers and co-workers is valued.
  • Help and support colleagues in the CU and stores as well as to share knowledge with them to develop in the role.
  • Motivate the team and ensure 100% planned results.



  • Contribute to turnover by maximising service level 365 days per year, in line with the agreed goal setting; concentrating on minimising non-central shortage and supporting active sales steering, by providing shortage and overstock information to our shopkeepers in all UAE stores.
  • Reduce cost and work with more efficient tools and procedures to deliver the required for CU orders.
  • Ensure all actions contribute on the financial results of this area as well as to the sales growth and to support the maintaining of the long-term profitability.



A few more things for you


Interest? Then please join us for a rewarding career journey!


We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


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