Sales Supervisor | Retail | Toys "R" Us, Dubai Festival City

Job Requisition ID: 181326 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Sales Assistant is responsible for generating sales and delivering a positive customer experience. The role involves various operational duties as assigned by the store management team, including maintaining housekeeping duties and adhering to visual presentation standards. Success in this role is measured by the ability to meet sales targets, maintain a clean and organized store environment, and create positive first impressions with customers.

General

• Maintain store standards and cleanliness to create a sparkling clean and organized environment.
• Create a positive first impression for customers by having an energetic attitude and adhering to the dress code.
• Greet customers immediately upon entering the store with a smile and sincere, non-business-like greeting.
• Provide customers with current and relevant information about products.
• Offer quality service in fitting rooms, timely follow-ups with customers, and attempt to add on to the sale.
• Ensure efficient service at the cash wrap, including offering gift cards, maintaining cash wrap cleanliness, and capturing customer information in the database.
• Sincerely thank all customers for shopping as they exit the store and invite them to return.

• Strong customer service orientation.
• Ability to multitask and handle various tasks effectively.
• Proficiency in using CAD tools and designing software.
• Good physical stamina, capable of standing for extended periods and performing some heavy lifting.

• High School Degree.
• 1-2 years of retail sales experience.
• Ability to use computer-aided design (CAD) packages such as AutoCAD, Sketchup, Illustrator, or Photoshop to create visuals and plans.
• Good verbal communication skills.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.