Sales Supervisor | Retail | Ted Baker | Mall of Emirates, Dubai

Job Requisition ID: 176123 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Supervisor role is pivotal in coordinating and overseeing effective management of the shop floor, bridging the gap between sales staff and store management. The role requires managing client relationships, sales operations, and ensuring a seamless selling experience. Successful performance is characterized by achieving store KPIs such as sales and transactional metrics. The Supervisor must be able to mediate between customer needs and operational requirements, maintaining high standards of service and store presentation.

Client and Business Development

• Support the team in building long-term client relationships leveraging various clienteling tools.
• Enhance the 'client state of mind' among the team.
• Ensure the team has extensive product knowledge.
• Assist store management in achieving business objectives, projects, and initiatives like reporting, sales analysis, and product training.

Selling & Floor Management

• Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.
• Act as a role model demonstrating sales leadership to the team.
• Provide support during the selling ceremony when necessary.

Operations

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.
• Adhere to loss prevention policies and operational procedures.

Leadership Presence

• Exemplary performer across all functions.
• Effectively resolve customer complaints, exchanges, and inquiries.
• Serve as the liaison between staff and management around potential performance concerns.
• Propose and implement action plans for efficient processes and store organization.
• Educate team on sales plans, personal sales goals, and KPIs.

Others

• Be an ambassador of the brand, culture, quality, and know-how.
• Ensure store presentation standards are achieved and maintained.

• Strong leadership and sales management skills.
• Proficiency in retail operational procedures including POS and inventory management.
• Excellent communication and relationship skills.
• Proactive problem-solving abilities and customer service orientation.

• High school degree or equivalent preferred.
• Minimum 2-3 years of experience in the retail or hospitality industry.
• Good knowledge of the fashion/beauty industry and current trends.
• Strong retail operational skills, including stock management, visual merchandising, systems, and cash handling.
• Exceptional customer service skills with a results-oriented approach.
• Leadership and problem-solving abilities.
• Excellent relationship-building skills paired with integrity and trust.
• Ability to deal with ambiguity and take initiatives proactively.
• Proficiency in computer skills and strong communication capabilities.
• Ability to multitask and prioritize effectively.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…