Sales Supervisor | Retail | Ted Baker, Jebel Ali Outlet Village

Job Requisition ID: 182405 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Supervisor coordinates and oversees the management of the shop floor, ensuring efficient operations from the selling ceremony to general store operation. This role acts as the intermediary between sales staff and store management, supporting client relationship building, achieving sales targets, and maintaining store standards. Success involves demonstrating leadership presence, enhancing the team's client state of mind, and ensuring adherence to loss prevention and operational procedures. The Supervisor also plays a key role in educating the team on sales goals and KPIs.

Client and Business Development

• Support the team in building long-term client relationships, leveraging the different clienteling tools.
• Enhance the 'client state of mind' amongst the team.
• Ensure extensive product knowledge of the team.
• Support store management in achieving business objectives, projects, and initiatives (e.g., reporting, sales analysis, product training).

Selling & Floor Management

• Oversee shop floor to ensure maximum coverage during peak trading periods.
• Act as a role model demonstrating sales leadership to the team.
• Intervene and provide support during selling ceremonies.

Operations

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process all POS transactions and inventory functions, such as transfers, receiving, repairs, and damages, to maintain inventory integrity.
• Adhere to loss prevention policies and operational procedures.

Leadership Presence

• Exemplary performer across all functions.
• Effectively resolve customer complaints, exchanges, and inquiries.
• Liaise between staff and management regarding potential performance concerns.
• Propose and implement action plans to deliver efficient processes and organization in the store.
• Educate the team on sales plans, personal sales goals, and KPIs.

Others

• Serve as an ambassador of the brand, culture, quality, and know-how.
• Ensure store presentation standards are achieved and maintained.

• Retail operational skills including expertise in managing inventory and cash handling.
• Excellent leadership and problem-solving skills to resolve issues effectively.
• Strong customer service orientation to build and maintain long-term client relationships.
• Proactive attitude with strong communication skills and ability to foster a good team spirit.

• High school degree or equivalent.
• Minimum of 2-3 years experience in the retail or hospitality industry.
• Good knowledge of the fashion/beauty industry and trends.
• Retail operational skills, including stock management, VM, systems, and cash handling.
• Leadership and problem-solving skills.
• Excellent relationship skills.
• Integrity and trustworthiness.
• Ability to deal with ambiguity.
• Proactive with a good team spirit and able to take initiatives.
• Strong communication skills.
• Computer skills.
• Ability to multitask and prioritize.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.