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Sales Assistant - Russian Speaker | Hugo Boss | Dubai

Date: 14-Jul-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 90603 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

About the Role

The Sales Assistant is responsible to maximise sales and provide excellent customer service while adhering to all company standards, policies and procedures. You will represent the Hugo Boss brand to the highest standards in all daily activities


Key Specific Accountabilities:

  • Provide excellent levels of customer service and surpassing customer expectations at every opportunity.
  • Maximise every selling opportunity to achieve store and individual sales targets  and KPI indicators
  • Identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits and use of Hugo Boss merchandise.
  • Administer ‘Seven Steps’ selling techniques to enable you to meet set targets
  • Follow Company procedures and processes to maintain the security of stock, customer records and cash handling.
  • Enhance and maintain brand standards of merchandise presentation and housekeeping standards
  • Ensure all customers’ orders and alterations are completed efficiently and on time. 
  • Maintain accurate records of all customer requirements and following company procedures.
  • Optimise product knowledge to the best advantage in recommending and drawing customer’s attention to products in order to maximise selling opportunities
  • Resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management
  • Attend and participate in all store meetings and training events as required. 
  • Ensure good communication is maintained.
  • Foster a team working attitude and be open to constructive feedback 
  • Check prices and maintain records for all stock as part of the cycle count discipline.
  • Communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times.
  • Take accountability for their own safety and those around them, including colleagues and customers by working to company procedures and highlighting any unsafe working practices. 
  • Any other tasks as outlined by the store management team which are necessary to the business demands.adhere to company policy on dress code and conduct.


About You 

To be successfully considered for this role, you must demonstrate the following skills, qualifications and experience:

  • 3 years demonstrable experience of retail sales in a luxury brand environment    
  • Understand and represent the brand attributes
  • Ability to deal with all management levels within the company
  • Enthusiastic, self-confident and self-motivated
  • Willing to adapt and take on new challenges. A candidate who is driven to continually improve
  • Always presents a professional image
  • Successfully able to handle multiple demands and competing priorities
  • Professionalism is maintained under all circumstances
  • Works effectively and efficiently
  • Prepared to go the extra mile to achieve targets
  • Seeks opportunities to be proactive and pre-empt client needs
  • Demonstrates respect and politeness and regularly exceeds customer expectations
  • Liaises frequently with customers to keep them fully informed
  • Shows innovation and initiative in setting customer care standards
  • Shows ‘hunger’ and ambition to drive through initiatives and change to achieve company targets
  • Strong selling skills     
  • Good interpersonal and communication skills     

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.