Sales Assistant | Retail | Toys "R" Us, Dubai Festival City

Job Requisition ID: 181327 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Sales Assistant is responsible for generating sales and delivering a positive customer experience in the store. This role involves executing various operational duties as assigned by the store management team, including maintaining housekeeping standards and visual presentation. The incumbent plays a crucial role in ensuring customer satisfaction by providing knowledgeable service and creating a welcoming atmosphere.

Customer Service

• Creates a positive first impression for the customer through an energetic attitude and adhering to dress code.
• Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.
• Provides customers with current relevant information about the product.
• Sincerely thanks all customers for shopping as they exit the store, and invites them back.

Sales and Operations

• Provides quality service in the fitting rooms and follows up with customers in a timely manner.
• Provides efficient service at the cash wrap, offers gift cards, and captures customer information in the database.
• Attempts to add on to the sale during customer interactions.

Store Maintenance

• Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Maintains cash wrap cleanliness and overall store appearance.

• Good verbal communication skills.
• Ability to use CAD tools effectively.
• Customer service orientation and interpersonal skills.
• Physical ability to stand for long periods and perform lifting tasks.

• High School Degree.
• 1-2 years of retail sales experience.
• Proficiency in using computer-aided design (CAD) packages such as AutoCAD, Sketchup, Illustrator or Photoshop to create visuals and plans.
• Ability to perform some heavy lifting and stand for a minimum of 8 hours.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.