Sales Assistant | Retail | Sandro, The Dubai Mall

Job Requisition ID: 176128 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Senior Sales Assistant is responsible for delivering exceptional customer service and supporting the Store and Department Managers in all aspects of store operation. This includes acting as Duty Manager and contributing to achieving the annual budget by ensuring efficient store management. The role entails training new staff, managing the department in absences, maintaining compliance with procedures, and supporting merchandising to ensure optimal store presentation.

General

• Provide high-quality customer service both internally and externally by being knowledgeable about product categories and advising customers professionally.
• Assist the Store Manager with day-to-day store operations, including opening, closing, duty management cover, and security aspects.
• Manage the department in the absence of the Department Manager if required.
• Train new staff on Point of Sale (POS) operations and handle corrective actions at POS to ensure uninterrupted customer service.
• Supervise the receipt and display of goods according to approved procedures to ensure product availability.
• Ensure compliance with in-store procedure regarding pricing and ticketing to protect the company from losses due to incorrect pricing.
• Train and ensure that Sales Assistants apply Brand Merchandising Principles to maintain a corporate image and present the brand optimally.
• Assist with events such as stock take and new store openings as required.

• Excellent customer service and communication skills.
• Strong knowledge of retail operations and merchandising principles.
• Ability to manage and train staff effectively.
• Proficiency in Point of Sale systems and problem-solving abilities.

• Secondary school education.
• At least 2 years of experience in a retail environment.
• Proficiency in computer knowledge.
• Expertise in Point of Sale operations and customer service.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…