Retail Sales Representative | Retail | AlFuttaim Watches & Jewellery, Mall of The Emirates

Job Requisition ID: 181008 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Retail Sales Representative is pivotal in generating sales and delivering a positive customer experience. The role involves maintaining store standards, assisting with store operations, and enhancing customer service. Success in this role is characterized by meeting sales goals, ensuring a clean and organized environment, and complying with company procedures. The representative contributes to a positive brand image and effectively manages product information and pricing to enhance customer satisfaction.

Customer Service

• Provide a high level of customer service at all times, both internal and external.
• Greet customers immediately upon entering the store with a smile and sincere non-business like greeting.
• Sincerely thank all customers for shopping as they exit the store, and invite them back.
• Assist customers by providing current and relevant information about products.
• Provide quality service in the fitting rooms and follow up with customers in a timely manner.

Sales and Store Operations

• Assist with the day-to-day store operations including opening and closing, and cover for Store Manager as needed.
• Train new staff on the Point of Sale (POS) operation and manage corrective actions at the POS.
• Meet or exceed weekly sales goals.
• Participate in all inventories.
• Assume and complete other duties as assigned by store management.

Store Standards and Compliance

• Maintain store standards and cleanliness, creating a sparkling clean and organized environment.
• Ensure compliance with in-store procedures regarding pricing and ticketing to protect against any loss.
• Adhere to dress code and create a positive first impression for customers.
• Perform housekeeping duties as required.
• Maintain cash wrap cleanliness and ensure efficient service at the cash wrap.

Company Policies and Values

• Represent a positive attitude toward the merchandise, the brand, and the company.
• Participate in and attend all store meetings and related functions.
• Follow company policies and procedures 100%.
• Remain punctual and adhere to the designated work schedule.
• Demonstrate flexibility and work well with peers and management to accomplish duties.

• Excellent verbal communication skills.
• Proficiency in operating Point of Sale (POS) systems.
• Ability to maintain high store standards and cleanliness.
• Strong customer service and interpersonal skills.

• High School Degree is required.
• A minimum of 1-2 years of experience in retail sales.
• Good verbal communication skills and the ability to handle some heavy lifting.
• Ability to stand for a minimum of 8 hours during shifts.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…