Retail Sales Representative | Retail | AlFuttaim Watches & Jewellery, Burjuman

Job Requisition ID: 181011 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Retail Sales Representative plays a crucial role in driving sales and ensuring a positive customer experience. Responsible for providing high-quality customer service, they support daily store operations and maintain visual and cleanliness standards. They contribute to the team's sales goals, assist with operational tasks as assigned by management, and take on responsibilities in the absence of the Store Manager.

Customer Service

• Provide a high level of customer service at all times both internal and external, by being knowledgeable about the product categories and assisting customers professionally.
• Greet customers immediately upon entering the store with a welcoming attitude.
• Follow up with customers in a timely manner and sincerely thank them for shopping as they exit the store.
• Capture customer information in the database for future engagement.

Store Operations

• Assist the Store Manager with daily operations, including opening and closing responsibilities.
• Run the store in the absence of the Store Manager, covering all necessary operational duties.
• Participate in and attend all store meetings and related functions.
• Assume and complete other duties as assigned by store management.

Sales and Product Knowledge

• Provide customers with relevant information about products and stay informed on product categories.
• Meet or exceed weekly sales goals.
• Offer gift cards and attempt to add on to sales during transactions.

Compliance and Procedures

• Ensure compliance with in-store procedures regarding pricing and ticketing to prevent loss.
• Follow company policies and procedures rigorously.
• Assist with inventories and contribute to an organized environment.

Housekeeping and Presentation

• Maintain store standards and cleanliness to create a sparkling, organized environment.
• Perform housekeeping duties as needed and ensure visual presentation standards are met.

Team Training and Support

• Train new staff on Point of Sale (POS) operations and manage corrective actions as necessary at the POS.

• Excellent verbal communication skills.
• Ability to stand for long durations.
• Strong understanding of fashion trends.
• Professional and friendly customer interaction.

• High School Degree.
• 1-2 years of retail sales experience.
• Good verbal communication skills and ability to stand for a minimum of 8 hours.
• An eye for fashion trends and a friendly demeanor.
• Capable of some heavy lifting.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…