Retail Sales Representative | Retail | AlFuttaim Watches & Jewellery, Burjuman

Job Requisition ID: 181009 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Retail Sales Representative plays a crucial role in driving sales and creating a positive customer experience in the Al Futtaim Watches & Jewellery stores. The role involves both sales generation and operational duties as assigned by the store management team. The representative must uphold cleanliness and visual presentation standards to maintain a pleasant shopping environment. As part of daily operations, the representative assists in training new staff, resolving POS issues, and ensuring compliance with pricing procedures. The position requires flexibility, punctuality, and collaboration with store management and peers to meet organizational goals. A successful Retail Sales Representative is one who can consistently deliver excellent customer service and contribute positively to store operations.

Sales and Customer Service

• Create a positive shopping environment by maintaining high standards of cleanliness and organization.
• Provide excellent customer service by being aware of product categories and assisting customers professionally.
• Greet customers with a smile and a friendly greeting upon entering the store.
• Provide customers with current and relevant product information and ensure compliance with in-store pricing procedures.
• Offer efficient service at the cash register, including the promotion of gift cards and capturing customer information.
• Sincerely thank customers upon exit and invite them to return.

Store Operations

• Assist the Store Manager in daily operations, including opening, closing, and managing security aspects.
• Run the store in the absence of the Store Manager if required.
• Train new staff on Point of Sale (POS) operations and handle corrective actions at the POS.
• Participate in store meetings and inventories, ensuring a positive attitude toward merchandise and the brand.
• Meet or exceed weekly sales goals as set by management.

Housekeeping and Presentation

• Perform housekeeping duties as required to maintain store standards.
• Follow company policies and procedures consistently.

• Excellent customer service skills.
• Strong organizational and housekeeping abilities.
• Proficiency in Point of Sale (POS) systems.
• Ability to effectively train and support new team members.

• High School Degree or equivalent.
• 1-2 years of retail sales experience.
• Good verbal communication skills.
• Ability to stand for a minimum of 8 hours and perform some heavy lifting.
• An eye for fashion trends and a friendly demeanor.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…