Retail Sales Representative | AlFuttaim Watches & Jewellery | Mall of Emirates

Job Requisition ID: 180381 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Retail Sales Representative plays a critical role in driving sales and ensuring a positive customer experience. This position involves maintaining store standards and cleanliness, greeting and assisting customers, and supporting store operations. You will be tasked with delivering high levels of service, ensuring compliance with pricing and ticketing, and handling point-of-sale operations. You will also assist in training new staff and supporting the Store Manager in running the store effectively.

Customer Interaction

• Greet customers immediately upon entering the store with a warm and sincere greeting.
• Provide a high level of customer service at all times, both internal and external.
• Sincerely thank all customers for shopping as they exit the store and invite them back.
• Assist and advise customers in a professional manner by being knowledgeable about product categories.

Sales Operations

• Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
• Assist the Store Manager with day-to-day store operations including opening, closing, and store management cover.
• Run the store in the absence of the Store Manager if required.
• Provide quality service in fitting rooms and follow up with customers in a timely manner.
• Provide efficient service at the cash wrap, offer gift cards, and capture customer information in the database.
• Ensure compliance with in-store procedures regarding pricing and ticketing to protect against any loss related to incorrect pricing.

Training and Support

• Train new staff on the Point of Sale (POS) operation and be responsible for corrective action at the POS.
• Handle any customer issues arising at the POS to ensure uninterrupted smooth customer service.

Operational Duties

• Participate in and attend all store meetings and functions.
• Represent a positive attitude toward the merchandise, the brand, and the company.
• Participate in all inventories and complete other duties as assigned by store management.
• Meet or exceed weekly sales goals.
• Perform housekeeping duties as required.
• Be punctual and adhere to the designated work schedule.
• Work flexibly and collaboratively with peers and management to complete duties.
• Follow company policies and procedures 100%.

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Ability to manage store operations independently.
• Knowledge in handling point-of-sale systems.

• High School Degree.
• 1-2 years of retail sales experience.
• Good verbal communication skills.
• Ability to stand for a minimum of 8 hours.
• Capability to perform some heavy lifting.
• An eye for fashion trends.
• Friendly and approachable demeanor.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…