Retail Sales Representative | AlFuttaim Watches & Jewellery | Dubai Mall

Job Requisition ID: 180397 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Retail Sales Representative is primarily responsible for driving sales and ensuring exemplary customer experiences in the store. This involves maintaining high standards of cleanliness and presentation, assisting in various operational duties, and managing customer interactions professionally. They will need to support the store management in daily operations, including handling POS transactions and security protocols. Success in this role means meeting or exceeding sales targets, consistently providing high-quality service, and fostering an inviting atmosphere that encourages customer engagement and loyalty.

Store Maintenance and Customer Service

• Maintain store standards, cleanliness, and organization to ensure a positive shopping environment.
• Provide high-level customer service by being knowledgeable about product categories and assisting customers professionally.
• Create a positive first impression for customers with an energetic attitude and adherence to dress code.
• Ensure compliance with in-store procedures regarding pricing and ticketing to protect against incorrect pricing and losses.
• Provide efficient service at the cash wrap, offering gift cards and capturing customer information in the database.
• Give sincere thanks to customers upon exit and invite them back to the store.

Training and Operations

• Assist the Store Manager with day-to-day store operations including opening, closing, and coverage.
• In the absence of the Store Manager, run the store ensuring security and operational standards are met.
• Train new staff on Point of Sale (POS) operations and take corrective actions as needed.
• Handle customer issues at the POS to maintain uninterrupted service.
• Participate in store meetings and represent a positive attitude toward merchandise and the brand.
• Assume and complete other duties as assigned by store management.

Sales Goals and Compliance

• Meet or exceed weekly sales goals through effective selling techniques and customer interactions.
• Attend inventories and ensure accurate counting and recording.
• Adhere punctually to the designated work schedule and demonstrate flexibility in working with peers and management.
• Follow company policies and procedures consistently.
• Perform housekeeping duties as needed to maintain store appearance.

• Expertise in customer service and engagement.
• Ability to work collaboratively with store management and peers.
• Proficiency in POS and inventory procedures.
• Understanding and adherence to compliance and store policy standards.

• High School Degree required.
• 1-2 years of experience in retail sales mandatory.
• Strong verbal communication skills.
• Capability to perform some heavy lifting and stand for long periods (minimum of 8 hours).
• Behavioral competencies like possessing an eye for fashion trends and maintaining a friendly demeanor are required.

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.
 
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…