Retail Parts Sales Executive | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 179439 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Parts Sales Executive is tasked with driving and developing the Commercial Vehicles Parts Sales business by maintaining and enhancing relationships with existing customers while also developing new customer accounts within the assigned territory. They are responsible for meeting sales targets, managing customer satisfaction, and ensuring deliveries are coordinated efficiently. Success in this role involves effective relationship management and the ability to thrive in a competitive environment.

General

• Maintain an active customer profile database to ensure all relevant details are up to date for analysis or campaigns.
• Conduct regular customer and field visits to assess business requirements and maintain healthy relationships, ensuring top customer satisfaction levels.
• Achieve or exceed monthly and annual sales targets while maximizing profitability through focus on net sales and gross margin earnings.
• Submit daily call reports indicating visits made to existing and potential new customers, and track growth in the customer database.
• Ensure that monthly overdues are not more than the agreed target, maintaining financial discipline.
• Coordinate the delivery of parts ordered by customers and ensure comprehensive follow-up, gathering customer feedback.
• Maintain high sales volume at profitable margins despite severe competition.
• Work extended hours, evenings, and weekends when necessary to achieve sales goals.

• Excellent relationship management skills.
• Strong customer service and target-oriented approach.
• Proficient negotiation skills.
• Adaptability and effective communication.

• High School Certificate or Diploma (12 years of school education).
• 2-3 years of automotive experience in parts sales, preferably in the Commercial Vehicle sector with field sales experience.
• Good English communication skills; knowledge of Arabic is an advantage.
• Valid UAE Driver's License.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.