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Restaurant Supervisor | Jones the Grocer | Dubai

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Date: 12-Jun-2019

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 37609 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

About the Role

To manage the restaurant in accordance with company & host brand values to achieve company set objectives.

Key Performance Areas to include but not limited to:

  • Assist the Restaurant Manager in the daily operation of the restaurant, ensuring maximum guest satisfaction and consistency with established standards.
  • Welcome guests and ensure they are always welcomed in a warm and friendly manner to establish and maintain good customer relations.
  • Supervises table reservations and effectively controls the flow of guests in the restaurant to ensure maximum turnover.
  • Conducts table visits and perform open conversation with customers.
  • Assist the Restaurant General Manager in efficiently managing the outlet according to the established operating standards with an objective to achieve maximum guests’ satisfaction.
  • Liaises with kitchen on daily operations to ensure the food quality is up to the specified standards.
  • Ensures ‘Lost & Found’ procedures are strictly followed;
  • Ensures restaurant is properly set up and ready prior to the opening;
  • Ensures Audio Visual & lighting levels are maintained in the restaurant;
  • Compiles and reports guest/ staff incident reports in the absence of the manager
  • Supervise table reservations and effectively control the flow of guests in the restaurant to ensure maximum turnover
  • Assigns responsibility to subordinates and check their performance.
  • Update and maintain the team member communication notice board.
  • Checks all staff are on duty as per the schedule.
  • Conducts daily staff uniform inspection.
  • Conducts shift briefings in the absence of the manager.
  • Act as a good role-model for staff and motivates them continuously
  • Makes sure bills and payments are processed correctly and handles any queries in the managers absence
  • Takes part in weekly and monthly inventory counts
  • Manage all food safety & housekeeping standards as communicated by the business and brand SOP’s
  • Assist the Restaurant General Manager with training, developing & monitoring all service team members to ensure consistent demonstration of required customer service standards.


About You

  • High school graduate
  • With similar experience as Restaurant Supervisor
  • Highly customer service oriented
  • Excellent communication skills
  • Should have team management experience
  • UAE experience is an advantage



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.