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Regional Bodyshop Manager | Global Aftersales - Al Futtaim Automotive | Dubai

Date: 15-Sep-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 103086 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Regional Bodyshop Manager | Global Aftersales – Al Futtaim Automotive | Dubai


About the Job:

We are looking for a Regional Bodyshop Manager who will manage the expected growth and the activities of Body Shop on a daily basis for smooth, efficient and profitable operations.


Among your key responsibilities are as follow:

  • Ensure staff’s execution of assigned jobs according to established work standards, specifications and required time
  • Maintain the discipline, safe and clean work area through strict implementation of company rules, regulations and procedures
  • Develop contacts to gain new customers, retain existing customers and obtain favourable response from Insurance Companies / institutions to increase turnover and profits.
  • Ensure the involvement of Customer Relations Department personnel wherever required to solve customer concerns
  • Ensure customer satisfaction for enhanced business levels and Customer Retention.
  • Establish clear communication with customer and staff to enhance job completion, quality and develop customer confidence.
  • Ensure top quality work job by matching principals’ repair standards. Enhancing Customer Satisfaction and diminish return jobs.
  • Ensure staff and workshop discipline for efficiency, quality and professionalism of job.
  • Ensure consistent growth in business volumes to achieve company budget objectives of increasing turnover, profit, gross margins etc.
  • Ensure high level of productivity to increase profits and quick turnover of job.
  • Ensure satisfactory financial performance, namely turnover, gross margin and expense control to achieve company’s budgetary objectives.
  • Ensure on time debt collection.
  • Develop the team to a level of proficiency that enables them to deliver outstanding quality of service.
  • Ensure that Toyota minimum standards that enables them to deliver outstanding quality of service.
  • Determine and provide resources needed to support the operation (manpower, infrastructure, tools, etc.)
  • Reviewed employee performance on a regular basis and ensured customer satisfaction.
  • Provide moral support, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities
  • Ensure team compliance with the ALAC Quality Management System and participation with organization’s improvement activities
  • Ensure tasks are carry out with care ensuring not to endanger the life either of themselves or others by theirs acts or omissions whilst complying with health and safety requirements of the company and preventing any harm to the environment.
  • Ensure the establishment, documentation, implementation, standardization and sustenance of processes for the effectiveness of QMS in order to emphasize  in achieving  Customer Satisfaction, Product Quality & Process improvement.


About You:

The ideal candidate for this role should have the following qualification, skills and experience:

  • Degree in Automobile or Mechanical Engineering or any technical related field.
  • 5-7 years in a reputed workshop out of which 3 years in managerial level
  • Customer centric approach and operationally proactive by nature will be highly needed for this role to ensure daily departmental tasks, routines and resources are available to deliver high quality services.
  • You must have strong communication skills, be a confident decision maker, have excellent leadership skills and be able to influence others.
  • You will be an engaging leader with a skill for developing talent, a drive for result.



We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.