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UAE National Product Quality & Compliance Specialist - Sales Range | IKEA | Jebel Ali, Dubai

Date: 19-Jul-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

About Al-Futtaim Private Company LLC


No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


About Al-Futtaim IKEA




We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.


Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.



About You

You are a passionate and dynamic person ready for a bigger scope of responsibility. You have the ability to work in a fast retail environment. You are enthusiastic about assignments and working with others in a team. You are able to prioritize and plan tasks to reach the targeted results. You have a passion for home furnishing, retailing and how people live at home.


What’s more, we believe that you have the following knowledge, capabilities and motivation:

  • Live and share the IKEA values every day.
  • University Degree and Minimum 2 to 4 years of long experience of product safety and compliance, testing.
  • Retail background is favourable, IKEA experience is preferred
  • Good knowledge of national product legislation.
  • Ability to have highly developed networking skills to build relationships with government authorities and be first point of contact.
  • Good knowledge of Market sustainability practices with local government authorities.
  • Attention to detail and ability to create proper documentation.
  • Ability to build working relationships with stakeholders and work in teams.
  • Fluent in English & Arabic both spoken and written
  • Proficiency in Microsoft Office applications 
  • Good presentation skills.



About the Role

You are responsible to supports the operations for monitoring quality, compliance and regulatory aspects of IKEA Al-Futtaim Range. You contributes to the interactions between company and government entities to ensure all products are following each countries regulation. You identifies potential risks and accountable to lead risk-based sales product safety compliance plan, ensure product safety in the value chain and secures product safety competence in the markets we operate.


Key Specific Accountabilities:

PR&C Operations:

  • Contribute to safeguard the IKEA brand by ensuring a high quality, safe and inspirational customer experience
  • Perform the necessary step to secure that the IKEA range sold in your country complies with the Product Safety laws in your country
  • Execute the correct reporting and handling of product safety and prepare the relevant documentation to ensure that the process is working as per Countries regulations and is connected to IKEA of Sweden AB
  • Ensure that systems and methods stated in IKEA Concept Documentation are implemented in the IKEA Way
  • Identify and escalate all Product Safety & Compliance issues within the retail country and when needed, support other IKEA units in the country
  • Prepare, interpret and document relevant national product standards and regulations
  • Translate standards and regulations applicable for the sales market
  • Review and analyse test results and keep close communication with test labs
  • Ensure that the IKEA routines established to handle “product safety issues” (e.g. Safety Alarm) are implemented and working in the retail country
  • Develop a good working relationship with national consumer authorities and be identified as the IKEA contact person in all matters relating to product safety and compliance on the local market
  • Develop and maintain a network of internal and external compliance experts on the sales markets
  • Identify and develop contacts in consumer organisations on the local market and promote the perception of IKEA as the “good company”
  • Develop and maintain knowledge about IKEA product requirements
  • Support with the Regional Expansion Plans whenever necessary including Commercial planning, build up and opening phases. 
  • Being the expert within the retail country on Product Safety & Compliance issues

Sustainability Focus:

  • Collaborate to secure sustainability is integrated across all IKEA market in delivering their sustainability contribution to the agreed frameworks and strategies.
  • Contribute to secure local adaption of the global and country directions and ambitions, to deliver to the total business agenda and a more People and Planet Positive IKEA.
  • Support alignment, budget and resources are in place to move the sustainability agenda within the market.
  • Facilitate integration and implementation of sustainability by supporting functions with the right information, best practice solutions, tools & methods and ways of working.
  • Explore and follow-up on sustainability situation in local PMA and contribute to the unit’s business agenda, provide feedback and share across sustainability matrix.
  • Document and evaluate initiatives and activities with a view to capitalise on learning, sharing and promoting continuous improvement



  • Committed to personal development and secure understanding of the IKEA Concept and other key guidelines, and how this have an impact on day-to-day activities.
  • Contribute to spread Product Quality & Compliance knowledge across Sales & Range team
  • Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure the IKEA store is regarded as a great place to work.
  • Ensure we have a simple and straightforward internal communication and information flow, and secure that key information is understood by all IKEA Sales co-workers.



A few more things for you


Interest? Then please join us for a rewarding career journey!


We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.


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