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Planning Manager- AfterSales | Toyota & Lexus | Dubai

Date: 18-Jul-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 101080 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.



Planning Manager- Aftersales Toyota & Lexus


Job Purpose:

This is a cross-functional role which is responsible for supporting the delivery of the overall financial budget and requires collaboration with Marketing, IT and Finance & Compliance. The role is responsible to manage 4 core areas:

  • System support
  • Service Maintenance Contracts (SMC)
  • Pricing
  • Business planning


Key Responsibilities:


System support:

  • Ensure service desk concerns are addressed within 24 hours
  • Ensure package creation and system readiness for new vehicle launches / marketing campaigns / customer specific packages etc.
  • Propose new system enhancements that support speed of delivery at frontlines, maintains financial & operational controls.
  • Ensure regression testing is done when new system developments are introduced to ensure existing core functionality is not affected


Service Maintenance Contracts (SMC):

  • Ensure package creation and system readiness for new vehicle launches / marketing campaigns / customer specific packages etc.
  • Monitor burn rates of contracts and ensure no over cost scenarios.
  • Introduce SMC products to maximize penetration at point of new unit sales & through aftersales
  • Responsible for delivering the SMC P&L budget (AED 21 Mil)
  • Provide business plans with projections (quarterly forecasting) and annual budget
  • Ensure all SMC re-instatement and refunds are authorized within the approved SOP.
  • Ensure SOP’s are always up to date



  • Ensure Bi annual parts pricing updates are done accurately and on time.
  • Review FOB variance on price increases being administered by the OEM and lead negotiations to reduce impact on critical parts
  • Review and ensure service menu pricing for all models is in line with approved sign-offs
  • Propose price points for services and products to maximize penetration and overall profitability
  • Propose parts B2B (wholesale) flash and campaign price points to maximize penetration and overall profitability
  • Review deal-based discounts in collaboration with Head of Business


Business planning

  • Responsible for preparation of quarterly forecasts
  • Responsible for preparation of annual budgets
  • Responsible for preparation of 3 year plan
  • Support & Plan marketing calendar / activities / feasibility
  • Actively seek opportunities to help increase VIN inflow via specific targeting
  • Measure and track KPI movements and generate plans to counter negative movements or how to recover to desired outcome
  • Continuously seek ways to enrich existing data and maintain databases to ensure data accuracy



Qualifications, Experience & Skills:

  • Degree in finance/ comms from any recognised University or equivalent
  • Experience of aftersales operations is recommended
  • UAE/GCC experience preferred
  • Experience of working in cross function teams is desirable
  • Automotive Retail experience desirable
  • Microsoft office advanced skills


Behavioural Competencies: 

  • Customer and quality focussed.
  • Good communication in English – oral and written.
  • Leadership & Influencing skills
  • Planning, organising, executing
  • Teamwork



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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.