Parts Sales Representative | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 173053 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Parts Sales Representative is responsible for over-the-counter spare parts sales, supporting walk-in customers and internal stakeholders by identifying correct parts, preparing quotations, and ensuring timely order fulfillment. This role is critical in delivering excellent customer service, promoting genuine parts, and supporting smooth parts operations across multiple brands represented by the company.

What you will do:

• Assist walk-in customers in identifying and purchasing the correct spare parts
• Use electronic parts catalogues (EPC) to accurately identify part numbers
• Advise customers on related and replacement parts, including the benefits of genuine parts
• Prepare quotations, sales orders, sales returns, and warranty claims in line with SOPs
• Apply customer discounts and special net pricing accurately and compliantly
• Follow up on back-orders and proactively update customers on delivery timelines
• Support field parts sales teams and service workshops with quotations and order processing
• Contribute to effective parts department processes to ensure internal and external customer satisfaction

Required skills to be successful:

• Strong customer service and interpersonal skills
• High attention to detail and accuracy in parts identification and documentation
• Ability to manage multiple customer requests in a fast-paced counter-sales environment
• Clear communication skills with customers and internal teams
• Cross-cultural sensitivity and professionalism
• Positive attitude, team-oriented mindset, and willingness to learn

About the team:

You will be part of the Parts Operations team within FAMCO’s National Parts Division, working closely with Parts Managers, Service Workshops, and Field Parts Sales teams. The team supports customers across automotive, heavy commercial vehicles, industrial products, and construction equipment, ensuring availability of the right parts at the right time.

What equips you for the role:

• Bachelor’s degree or diploma in any discipline (or equivalent)
• Minimum 3 years’ experience in spare parts operations, preferably within automotive, heavy commercial vehicles, industrial products, or construction equipment
• Experience with over-the-counter parts sales
• Working knowledge of SAP and electronic parts catalogues (EPC) preferred
• Proficiency in Microsoft Office
• Strong relationship-building skills and customer-focused approach
• Ability to work effectively in a multicultural environment

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.