Parts Manager | Al Futtaim Automotive | FAMCO - Trucks

Date: 23 Nov 2023

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 156812 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day


Overview of the role:

The role of Parts Manager for Trucks at FAMCO Dubai, UAE, is a pivotal position in our Aftersales operation. Your primary mission is to strategically manage and optimize all aspects of our Aftersales operations for Volvo Trucks. With a core focus on delivering exceptional customer service, maximizing parts sales and margins, enhancing workshop productivity and efficiency, you will play a key role in ensuring profitability.


What you will do:

  • Aftersales Excellence: Assume full responsibility for achieving our trucks' aftermarket targets, and work with the Planning and Analysis team to set monthly and quarterly objectives by model and branch.
  • Team Leadership: Lead and motivate the branch team to operate at peak performance, meeting both business and personal targets and fiscal goals.
  • Budget Management: Prepare business budgets and forecasts, accounting for immediate and future market opportunities and constraints. Align branch resources accordingly.
  • Facility Management: Manage, protect, and provide for all branch facilities. Maintain high Health & Safety standards and comply with environmental requirements in line with current and proposed future regulations.
  • Effective Communication: Foster a high level of transparent and brand-aware communication, both internally and externally. Facilitate the free flow of information and ideas.
  • Team Development: Implement training and coaching programs for staff, ensuring they have the competence to perform their roles effectively.
  • Appraisals and Succession Planning: Conduct appraisals in line with company systems and requirements. Create and maintain a branch succession plan.
  • Policy Adherence: Promote and encourage the implementation and adherence to all company policies and procedures within the branch.
  • Adaptability: Execute additional tasks to meet business project-related, development, and change objectives.
  • Aftersales Campaigns: Collaborate with retail partners to ensure that aftersales campaigns are relevant and capable of delivering the aftersales plan.


Required skills to be successful:

  • Educational Background: Diploma or equivalent further education in business management or automotive subjects.
  • Experience: A minimum of 7 years of experience in trucks Aftersales, with a detailed knowledge of the truck industry, particularly in service, parts, and parts sales.
  • Technical Proficiency: General user of Microsoft Office packages, workshop loading, and parts management systems.
  • Communication Skills: Excellent communication skills, with a strong command of English.


About the team:

Our team at FAMCO is a dynamic, passionate, and professional group dedicated to delivering excellence in our Aftersales operations. We place a strong emphasis on open communication, collaboration, and collective commitment to driving success in this vital aspect of our business.


What equips you for the role:

  • Your extensive experience in trucks Aftersales.
  • Your in-depth knowledge of the truck industry, particularly in service, parts, and parts sales.
  • Proficiency in relevant software and systems.
  • Exceptional communication skills.
  • Strong leadership and team development abilities.



About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.