Parts Counter Representative | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 181549 

About Al-Futtaim

Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Overview of the Role

We are looking for a customer-focused Parts Counter Representative to join our Aftersales team. In this role, you will be the face of our parts business, ensuring an exceptional customer experience while driving parts sales, revenue growth, and customer retention. You will work closely with customers, service teams, and workshop operations to ensure timely parts availability and seamless service delivery.

What You Will Do

•    Achieve parts sales and revenue targets through upselling, cross-selling, and effective promotion of accessories.
•    Build strong customer relationships by understanding parts requirements and recommending suitable maintenance solutions.
•    Coordinate with Service Advisors, Job Controllers, and workshop teams to ensure timely parts availability and customer updates.
•    Maintain accurate sales orders, reservations, and customer records in SAP.
•    Ensure compliance with company policies, operational procedures, and quality standards.
•    Support inventory management activities, including stock control and inventory audits.
•    Contribute to improving customer satisfaction, retention, and on-time delivery performance.

Required Skills to Be Successful

•    Strong customer service and relationship management skills.
•    Good knowledge of automotive parts and aftersales operations.
•    Ability to identify sales opportunities and drive revenue growth.
•    Effective communication and stakeholder management skills.
•    Strong attention to detail and accuracy in documentation and system updates.
•    Proficiency in SAP, Electronic Parts Catalogue (EPC), and Microsoft Office applications.
•    Ability to work collaboratively in a fast-paced, target-driven environment.

About the Team

You will be part of a dynamic Aftersales team that plays a critical role in delivering exceptional customer experiences and supporting workshop operations. Working closely with Service Advisors, Parts Supervisors, Technicians, Job Controllers, and Workshop Managers, you will contribute to achieving business objectives while maintaining the highest standards of customer service.

What Equips You for the Role

•    Diploma or equivalent qualification, preferably with an automotive background.
•    3-5 years of experience in the automotive industry, ideally in a parts sales or parts operations role.
•    Experience in customer service and sales within the automotive sector.
•    Working knowledge of SAP and Electronic Parts Catalogue (EPC).
•    Good command of English; basic Arabic communication skills are an advantage.
•    Customer-oriented mindset with strong interpersonal, teamwork, and problem-solving abilities.
•    Honest, responsible, and culturally sensitive approach to customer interactions.

About Al Futtaim

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers.  At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.