Parts Advisor | Al Futtaim Automotive | Trading Enterprises

Date: 14 Nov 2023

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 155455 


Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.


Overview of the role:

  • The primary focus of the role will be to represent the brand and parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement and customer retention.


What you will do:

  • Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets. 
  • Enhance customer retention through consultation on customer needs and parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers. 
  • Coordinate with the Job controllers and Service Advisors on status of parts (availability/quotation/order/arrival), to ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
  • Active compliance to all standard operating procedures, company policies and Distributor programs to ensure consistency in the customer experience. 
  • Ensure open and closure of sale order/reservations to optimize stock level, revenue and mitigate the risk of financial loss on a daily basis. 
  • Ensure accurate information capture of customer details on SAP for effective customer data management.
  • Attend and support regular inventory control.


Required Skills to be successful:
1.- Stakeholder management.
2.- Customer management experience.
3.- Automotive parts experience.
4.- Communication skills.


About the Team:

  • Reporting to the Aftersales Manager and will work closely with the Aftersales team and internal and external stakeholders.

What equips you for the role:

  • High School Diploma.
  • 3 to 5 years overall experience with automotive retail ad workshop industry. 
  • Sales and customer service experience.
  • Proficient in Microsoft Office and SAP.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.