Parts Advisor | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 167735 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
As a Parts Advisor for Commercial Vehicles, your role is to drive parts sales performance by nurturing existing customer relationships and developing new accounts within your assigned territory. You’ll ensure timely parts delivery, maintain accurate customer data, and contribute to achieving monthly sales and profitability targets, all while delivering a superior customer experience in the commercial vehicles sector.

What you will do:

• Maintain and update an active customer database for targeted campaigns and sales analysis
• Conduct regular field visits to understand customer needs and strengthen relationships
• Meet or exceed monthly and annual sales targets by focusing on both volume and margin
• Ensure timely follow-up and coordination for the delivery of parts to customers
• Monitor overdue payments and stay within the mutually agreed overdue limit
• Submit daily call reports detailing visits to existing and prospective customers
• Capture and address customer feedback to enhance service quality

Required skills to be successful:

• Strong communication skills in English (Arabic is a plus)
• Relationship-building and customer service orientation
• Target-driven with proven negotiation skills
• Strong coordination and follow-up capabilities
• Proficient in maintaining organized sales records and reports
• Ability to work independently in a field sales environment
• UAE driver’s license is mandatory

About the team:
You will join a dynamic and motivated parts sales team focused on commercial vehicle customers. The team works closely with service advisors, parts operations, and supply chain to ensure a seamless experience for clients—from order to delivery—while supporting each other to meet aggressive growth targets in a competitive market.

What equips you for the role:

• High School Certificate or Diploma
• 2–3 years of experience in automotive parts sales, preferably with commercial vehicles
• Field sales experience with a track record of customer acquisition and retention
• Relevant industry qualifications or technical diplomas are an added advantage
• Demonstrated ability to manage customer portfolios and achieve sales targets
• Strong personal initiative, adaptability, and a drive for continuous self-improvement

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.