Share this Job

Dynamic Digital Savvy Operations Manager - Al Futtaim Finance

Apply now »

Date: 23-Oct-2018

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Dynamic Digital Savvy Operations Manager - Al Futtaim Finance 

 

We are now hiring a technology savvy Operations Manager at Al-Futtaim Finance

As the Operations Manager you will have the opportunity to redesign an industry leading F&I brokerage and in-house-finance function. We expect technological leadership and best-in-class customer experience in the area of automotive finance & insurance. This role will be crucial for future proofing AFF’s business model by adopting innovative end to end processes and creating tangible value along the automotive financing experience.

You will drive automation and technology solutions in order to establish a signature CX and high efficiencies. And, at the same time you will be managing a high performing team with focus on:

  • Ensuring finance applications are complete and accurate in accordance with bank/credit requirements.
  • Placements at optimal bank for approval, TAT, commissions
  • Identifying and executing delayed deals
  • Communicating with banks (front end and credit) or (indirectly) the customer
  • Assist in all in-house-finance documentation
  • Perform selected credit functions (personal loans; future finance products).

 

Your key responsibilities will be but not be limited to:

Create Lean Operations and Technology

  • Review all processes, organizational set-up and footprint
  • Establish continuous improvement process
  • Provide strategic guidance regarding technology trends in banking, fin-tech
  • Formulate technology strategy and implementation recommendations for operations and the interfaces to automotive and partner banks
  • Drive the implementation of the strategy
  • Advise AFF credit department and other AFF areas regarding workflow efficiencies and IT solutions
     

Operations Management

  • Manage all middle and back offices processes efficiently, to ensure maximum approvals and fastest TAT
  • Monitor deal pipeline and interact with partner banks as the final point of escalation
  • Communicate and report key indicators like approval rates and TAT performance
  • Develop countermeasures and ensure accountability of teams and team members 
  • Develop and suggest changes in credit policy, in regular meetings with banks to address areas for business improvement
  • Define quality standards and ensure these are met and measured / audited
  • Empower and enable operations team leaders to improve TAT and approval ratios
  • Identify and coordinate training and qualification needs for processes, products, campaigns, credit and other relevant area
  • Establish compliance standards for operations

 

The minimum qualification required for this role:

  • University graduate in commerce/banking/IT
  • Minimum of 5 years experience in banking IT / Fintech in a retail/consumer banking environment;
  • Substantial experience in bank or financial service operations/ back office / credit operations 
  • Technology savvy and up-to-date with fintech and automotive finance innovation, and technologies to streamline processes. Preferably some experience in a process-oriented role or lean six sigma.
  • Proven leader and motivator
  • Ability to communicate on all levels
  • Strong analytics, action oriented and results driven
  • Understanding of car sales and F&I process
  • Languages: Fluent English – Arabic would be an advantage.
  • Effective in setting priorities and scheduling activities.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalized CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviors, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Apply now »

  •  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.