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Online Trade Manager | M&S | UAE

Date: 26-Aug-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 94983 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

The Online Trade Manager supports and assists the Head of Digital across trading and merchandising, product content and online promotional activities across multiple categories for the M&S Ecommerce platforms and 3rd Parties. They also have the responsibility for providing coaching and support for the team of Online Merchandisers and will also be deputising for the Head of Digital.

The position is primarily responsible for trading and merchandising across Foods & Fashion for the M&S Ecommerce platforms and 3rd Parties. It is important to build strong relationship internally and externally to deliver and create a complete M&S Digital experience. Operations include C&H sites across the 7 regions, our Food Apps and our 3rd Party relationships. 

The individual will be the key contact and liaison between the Central Operations team and digital operations. The role is responsible for the stakeholder engagement with the UK M&S Team, the M&S department functions and the central retail & digital team. The roles purpose is to drive sales, service standards, ensure the teams development alongside managing the cost to plan.



•    Drive Financial Targets across each platform 
•    Responsible for daily/weekly management of products going live ensuring 100% accuracy of product content and assets.   

Trade & Operations
•    Lead the Merchandising and Trading of the various platforms, maximising cross & up selling, product positioning and stock availability 
•    Deliver the weekly, monthly reporting/analysis highlighting opportunities and risks to ensure data driven decisions are made
•    Execute the Marketing and Promotional Plan. Emails and Homepage content, building loyalty and tailoring based on locality
•    Use the commercial calendar and BU strengths to ensure consistency, economies of scale and performance in each territory 
•    Support the product team build and deliver the AFG platform
•    Drive engagement and awareness of digital channels and business development throughout our territories through training, development and continuous improvements

Analytics & Reporting
•    Weekly/monthly competitor/market analysis highlighting opportunities and risks  
•    Compile and analyse trading reports in order to make executive decisions based on data

Team Development
•    Manage team of merchandisers and assistants executives and 1-2-1 
•    Build, coach and develop the team across each region ensuring the talent pipeline
•    Ensure clear goals and accountabilities are set and communicated to the team 
•    Drive a “Digital as usual” mindset across the business


Stakeholder Management
•    Building strong relationship with internal teams. 
•    Excellent communicator within internal team to support correct timely execution 
•    Build and maintain relationships with all 3rd Parties to ensure trade, brand execution and results

Corporate and Brand
•    Promote Brand and Corporate Values throughout the Digital team and the ways of working with M&S, stores, operations and depending functions within Al Futtaim

Minimum Experience, Qualifications and Knowledge:
•    At  least 6 years’ experience in a Commercial role, preferably in retail
•    4 years’ experience in a Trading/Merchandising role within an eCommerce environment
•    Range/category experience or previous company experience at the same level
•    Good planning, organizational and prioritization skills
•    Can understand the customer journey of taxonomy,  and discovery of products
•    Strong analytical and numerical skills – someone who quickly grasps the key drivers of the department

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.