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O2C Process Lead | Finance | Al-Futtaim Retail | Dubai

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Date: 14-Feb-2019

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 33135 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

O2C Process Lead | Finance | Al-Futtaim Retail | Dubai


This role will be based out of our offices at Dubai Festival City.


The Process Lead will support the Finance Head to achieve the business objectives set out. He/she will develop, lead, and motivate teams of professionals in delivering a seamless, efficient Order-to-Cash process.

This includes the following:


  • Order and Invoice Management
  • Customer and Credit Management
  • Revenue/ Accounts Receivables Management


The Process Lead will review and spearhead initiatives to ensure adherence to established processes, procedures and regulatory requirements, leveraging technology and process standardisation to drive efficiencies across the Group’s Asia business.


The Process Lead will also need to:

  • Establish and develop sustainable end-to-end process and data accountability for Order to Cash (O2C) tower from Creating a Customer to Reconciling Receipts
  • Be a People Leader who effectively communicates, coordinates and incorporates organisational readiness as part of Regional Business Services (RBS) stabilisation
  • Establish and sustain Process Change Control for O2C end-to-end process by working with both team and the wider management team
  • Work in an entrepreneurial environment
  • Additional responsibilities include participating in the annual review and development of service level agreements, assisting in training and development of staff, acting as liaison to the business and supporting all reporting requirements.


Job Context


  • New Policy Introductions and Regional Business Services Operational Changes and alignment with AFG policies where appropriate
  • Ensure that documentation is accurate, localised and up-to-date
  • Ensure the regional teams follow the RBS direction to ensure standardisation for O2C retained processes (e.g. performing voucher reconciliation, scanning in documents received by store, etc.) by having frequent check-ins
  • Lead the process harmonisation/business systems (understand in-country systems such as retail POS systems), working in combination with country Finance controllers to drive efficiency and improvements
  • Establish and maintain effective working relationships with all internal and external customers (including other business functions and customers) while developing talent within RBS
  • Identify, drive and monitor continuous improvement related to the O2C process area and create opportunities for collaborative improvement across all brands
  • Interact and collaborate with all support functions as new processes are designed and implemented (IT, Internal/External Audit, Process and Compliance teams)


Key Activities:


Order-to-Cash (O2C)

  • Manage customer
    • Lead the retail credit committee governance mandate
    • Review new customers and update to customers
    • Review customer credit limits
    • Analyse and review customer credits
    • Review and determine best in practice set up based on current diverse nature of team and resources
  • Billing management
    • Approve monthly billing
    • Review reconciliation by Group SSF and Divisional RBS Team
  • Collections
    • Review collection file
    • Review monthly posting of accounts receivables receipts and any discrepancies
  • Month end
    • Review accounts receivables reconciliations & identify adjustments
    • Issues tracking & resolutio
  • Knowledge transfer and training
    • Support the conduct of the training needs and content development
    • Conduct training for existing and new staff
    • Conduct job-shadowing and assessment of new employees to ensure that they are proficient in their area of work
    • Periodically review response time of activities conducted by staff to determine if additional training sessions are required
  • Supervision and reporting
    • Manage resourcing and deployment
    • Support all on boarding of new employees
    • Raise issues, escalate performance problems, review resolution actions and address business concerns
    • Point of contact for reporting, internal and external audit matters relating to O2C activities
    • Daily, weekly, monthly reporting of select KPIs
    • Define and agree KPIs and SLAs across end to end O2C process
    • Benchmark the process performance across the countries
    • Establish the mechanisms to improve performance over time


Minimum Qualifications and Knowledge:

  • Degree in Business Administration/ Accounting/ Finance (or any other related fields)
  • Knowledge in IFRS / MFRS / other local regulations
  • Audit background is preferred
  • Certified Chartered Accountant is preferred


Minimum Experience:

  • 5-10 years of experience in finance related functions, preferably in a shared services environment
  • Experience working across multiple levels (including executive level) and across function
  • Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
  • Demonstrated ability to work effectively in a multi-national, matrix organization
  • Detail-oriented and reliable


Job-Specific Skills:

  • Proficient in English, oral and written
  • Problem solver with a continuous improvement mindset
  • Well-versed in international and local accounting requirements and regulations
  • Prior experience in project-management
  • Supervisory/ leadership experience
  • Collaborative and resourceful to drive operational efficiency


Behavioural Competencies:

  • People-management skills
  • Ability to work independently and with a team
  • Able to adapt to a fast changing environment
  • Good analytical and communication skills
  • Ability to multi-task




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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.