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National_Technical Support Engineer

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Date: 05-Jul-2019

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: [[36409]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

JOB PURPOSE:

Responsible for the provision of day to day technical communication and coaching directly to Branch Technical staff and Requires providing technical reports, support to internal departments and external customers.

 

This role is mission critical in achievement and execution of key Marin and Power businesses

 

KEY ACCOUNTABILITIES: Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators. NB-Focus on outcomes not tasks

 

Description of the Accountability

1.Technical/Repair Support

Provide prompt Technical support to clients.

Conduct and conclude productive and effective Early Detection Early Resolution activities.

 

2.Support to Principles

Conduct and complete implementation of new projects, product evaluation, Special Service Campaigns.

Ensure timely and accurate reporting of technical problems by collecting information and service activity to the Principal to enhance product quality. 

 

4.Support Police/Govt Bodies

Counterfeit parts investigations, liability cases and case resolution

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

 

  • Robust and thorough understanding and execution of “Hi tech” diagnostic principles, methods and procedures.
  • Application of non-destructive testing and inspection of all electrical, safety, communication, powertrain, NVH, HVAC and mechanical systems.
  • Ability to effectively use SST’s, diagnostic tools.
  • The ability for possible liability inspections (airbags, stability control systems, FH and brake system).
  • Support Customer Relations Dept., Sales & Marketing, Fleet and Parts.
  • Support External and Internal Customers with continuous improvement mind set in achieving Customer Satisfaction and product improvement goals.

 

JOB CONTEXT: Define organizational policy and other factors that have a critical impact on the job

 

  • Robust and thorough understanding and execution of “Hi tech” diagnostic principles, methods and procedures.
  • Application of non-destructive testing and inspection of all electrical, safety, communication, powertrain, NVH, HVAC and mechanical systems.
  • Ability to effectively use SST’s, diagnostic tools.
  • The ability for possible liability inspections (airbags, stability control systems, FH and brake system).
  • Support Customer Relations Dept., Sales & Marketing, Fleet and Parts.
  • Support External and Internal Customers with continuous improvement mind set in achieving Customer Satisfaction and product improvement goals.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

 

Minimum Qualifications and Knowledge: Mechanical Engineering

Minimum Experience: 2 years working experience.

Behavioural Competencies:

    • Integrity
    • Analytical
    • Customer Orientated
    • Hi level of quality Communication – written and spoken
    • Computer literate
    • Teamwork
    • Planning and Organizing
    • Assertiveness
    •  Task Orientated

 

 

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.