National Aftersales Performance Manager | | Al-Futtaim Automotive | Toyota & Lexus

Job Requisition ID: 173147 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

Are you passionate about driving business excellence and customer satisfaction in the automotive industry? We are seeking an experienced National Aftersales Performance Manager to lead our UAE aftersales operations. In this pivotal role, you will shape the aftersales business plan, optimize service locations, and champion innovation to ensure our brand remains ahead of the competition.

What You Will Do

• Develop and execute aftersales business plans aligned with company strategy.
• Achieve and exceed targets for net sales, gross margin, and net profit across service locations.
• Analyze and improve productivity, efficiency, and utilization at every location.
• Collaborate with the Parts Distribution Centre to optimize inventory and ensure customer satisfaction.
• Design and implement marketing campaigns and incentive programs to drive demand and revenue.
• Lead business excellence initiatives, enhance the omnichannel customer experience, and implement best practices.
• Build strong relationships with dealer principals and brand stakeholders.
• Support HR strategies, including talent management, employee engagement, and Emiratisation objectives.

Required Skills to Be Successful

• 8–12 years’ experience in automotive aftersales, with at least 2–3 years in a managerial role.
• Proven ability to optimize automotive services and manage multiple priorities in a fast-paced environment.
• Strong experience in omnichannel customer experience mapping and CRM.
• Expertise in business transformation, data analytics, and business intelligence tools (e.g., SAP, Power BI, Tableau).
• Familiarity with innovation methodologies (Six Sigma, Agile, Design Thinking).
• Excellent stakeholder management, negotiation, and leadership skills.
• High attention to detail, strong analytical skills, and the ability to present complex data clearly.
• Fluency in English; GCC and premium automotive brand experience are advantageous.

About the Team

You will join a dynamic, cross-functional team dedicated to delivering best-in-class aftersales service and customer experience. Our collaborative environment values innovation, continuous improvement, and a customer-centric mindset. You’ll work closely with dealer principals, the Center of Excellence, and various internal and external stakeholders to drive business success.

What Equips You for the Role

• Bachelor’s degree in Mechanical, Electrical, or Automotive Engineering (postgraduate in Business Management or IT is a plus).
• Demonstrated business maturity, sound judgment, and a passion for the automotive industry.
• Experience leading business excellence and transformation projects.
• Strong communication, presentation, and team-building abilities.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.