Master Technician - Tires, Batteries and Spare Parts | Al-Futtaim Automotive | Global Aftersales

Job Requisition ID: 176727 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Master Technician serves as a senior technical expert responsible for evaluating and analyzing warranty claims related to tires, batteries, and IAM spare parts. The role involves determining claim validity by identifying manufacturing defects versus external damage or misuse, ensuring fair and accurate technical decisions that protect both the brand and customer trust.

What You Will Do:

• Analyze tire and battery warranty claims across UAE Tier 1, Tier 2, and B2B channels for Al-Futtaim franchise brands.
• Assess claims independently to determine manufacturing defects vs. misuse using technical evaluation and evidence.
• Conduct on-site inspections across UAE, validating claims and completing customer visits within one week of claim registration.
• Prepare accurate warranty inspection and analysis reports aligned with manufacturer guidelines and warranty T&Cs.
• Communicate claim decisions (accepted/rejected) clearly to customers while maintaining a professional and customer-focused approach.
• Perform root cause analysis to identify recurring issues, misuse patterns, and product quality risks.
• Recommend corrective and preventive actions to reduce repeat or non-genuine claims and warranty costs.
• Represent Al-Futtaim Automotive during inspections, investigations, and warranty discussions with customers.
• Deliver product training to customers, service advisors, and technicians on proper usage, fitment, and warranty policies.
• Provide technical feedback, testing results, and field insights to internal teams and principals to improve product quality.
• Maintain high accuracy in claim handling, reporting, and communication while minimizing escalations.
• Support warranty analysis and process development for IAM mechanical and electrical spare parts.

Required Skills To Be Successful:

• Strong ability to inspect tires, batteries, and automotive components, identify failure modes, and distinguish manufacturing defects from misuse or external damage.
• Capability to assess warranty claims accurately based on manufacturer guidelines and prepare clear, structured inspection and analysis reports.
• Ability to confidently explain technical findings, warranty decisions, and preventive recommendations to customers while maintaining a professional and customer-focused approach.
• Strong organizational skills to manage daily travel, conduct multiple site inspections across the UAE, and meet claim response and reporting timelines.

What Qualifies You For The Role:

• Diploma/Technical Degree in Mechanical, Automotive, or related field.
• Minimum 5 years of experience in automotive warranty, quality, or technical field roles.
• Valid UAE driving license.
• Technical expertise in tires, batteries, and aftermarket spare parts.
• Ability to make independent technical decisions and manage high claim volumes.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.