Manager - Transformation & Business Excellence | Real Estate | Asset Development

Job Requisition ID: 172250 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Manager of Transformation & Business Excellence is responsible for leading the design and management of Delegation of Authority (DOA), RACI frameworks, and company policies, ensuring alignment with organizational goals. This role drives continuous process improvement and governance across departments, enabling effective decision-making and accountability within a dynamic real estate development environment. The role requires strong collaboration with key business stakeholders and consults extensively to integrate systems and workflows, maintaining rigorous policy compliance and operational excellence.

Delegation of Authority Design and Management

• Design and manage the company-wide DOA matrix covering financial, operational, and administrative decision rights.
• Establish tools and templates to guide consistent decision execution across departments.
• Ensure alignment of DOA with RACI, processes, and policies.
• Maintain version control and ensure accessibility to all relevant teams.
• Support integration of DOA with workflows, systems (e.g., ERP), and organizational structure.
• Track DOA compliance rates and manage violations or escalations.
• Align functions to DOA controls and systems.

RACI Design and Implementation

• Develop RACI framework for key functions aligned with functional structure and objectives.
• Lead workshops with business stakeholders to ensure complete understanding of RACI.
• Implement RACI and ensure its alignment with processes, policies, and DOA.
• Optimize the time taken to approve and operationalize RACI.
• Improve stakeholder satisfaction by clarifying the governance model.

Policy Management and Alignment

• Collaborate with external consultants for design of policies.
• Ensure policies align with legal, regulatory, and internal control requirements.
• Align policies with DOA, RACI, and processes.
• Coordinate with Audit, Risk, HR, and Legal for policy endorsement.
• Update policies in response to changing business objectives.
• Lead workshops with stakeholders to ensure understanding and adherence to policies.
• Increase the percentage of critical policies revised or created.
• Train employees on updated policies to ensure compliance.

Process Management and Alignment

• Collaborate with consultants for design of Value Chain and Processes.
• Ensure all processes comply with legal, regulatory, and internal controls.
• Define and maintain Service Level Agreements (SLAs) across functions.
• Monitor SLA adherence and escalate deviations.
• Align processes with DOA, RACI, and policies.
• Update processes as business objectives change.
• Conduct workshops to ensure understanding and adherence to processes.
• Revise or create critical processes based on assessments.
• Train employees on revised processes.

Continuous Improvement of Processes

• Conduct gap assessments to identify performance, compliance, quality, and efficiency gaps.
• Research and recommend industry best practices for process improvements.
• Coordinate cross-team dependencies and integration efforts.
• Facilitate scalable Agile practices across teams.
• Resolve identified gaps and implement improvement actions.

• Authority Sensitivity: Ability to manage DOA structures impacting budget control, legal exposure, and accountability.
• Cross-Functional Alignment: Coordinate inputs and approvals from multiple departments for governance tools.
• System & Workflow Integration: Embed DOA and policy controls into ERP and workflow systems.
• Policy Volume and Variation Management: Version-control large, diverse sets of policies with attention to detail.

• Bachelor's degree in Business Administration or Corporate Governance.
• 7-10 years of experience in governance, policy management, and compliance roles.
• Experience in real estate development, construction, infrastructure, or heavily regulated industries.
• Demonstrated ability to drive cross-functional governance adoption and manage policy frameworks.

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.