Mall Manager - Festival Plaza | Asset Management | Real Estate

Job Requisition ID: 178288 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Mall Manager is responsible for overseeing the daily operations of the shopping mall, ensuring that it meets its financial and operational goals. This role encompasses several key areas, including EBITDA
management, mall marketing, specialty leasing, mall operations, tenant relations, and occupancy management. The Mall Manager will work closely with various teams to drive performance and enhance the
shopping experience.

What You Will Do:

Financial Performance

• Prepare Retail Operations budget including capital, manpower, expenditure, and income forecasts for Board review.
• Review budgets frequently to ensure alignment with projections and take remedial actions for any negative variances.
• Utilize experience and market trends to deliver accurate budget forecasts for revenue and expenditure.
• Instigate and manage a service charge budget and matrix ensuring all operational expenditures are recoverable from tenants.
• Assist with monthly and annual financial reports, including re-forecasting, P&L, lease abstracting, and budgeting.
• Oversee the condition and maintenance programs of key assets for optimal commercial life and salvageability.
• Tight management of debtors and focus on EBIDAT delivery.

Marketing

• Oversee mall marketing and events, ensuring proper marketing to enhance footfall and tenant sales.
• Enhance guest experience and handle guest complaints as required.
• Facilitate management of the marketing program with the Sr. General Manager and Marketing Manager.
• Maintain positive relations with the local community and stay informed about political and regulatory changes.
• Maintain excellent communication with tenants and ensure compliance with lease terms.

Operational Excellence

• Ensure external work is tendered with a minimum of three companies based on price, quality, and urgency.
• Supervise concierge department, specialty leasing department, administrative assistant, and receptionist.
• Evaluate property needs and recommend improvements, executing approved projects timely and appropriately.

Tenant Relations

• Building and maintaining positive relationships with tenants is essential for a collaborative environment.
• The Mall Manager will conduct regular meetings with tenants, provide support for visual merchandising, and facilitate communication between tenants and mall management.

Human Resource Management

• Appraise employees regularly, identify training needs, and request external training as required.
• Ensure subordinates are motivated and meet company standards.
• Provide interface and cohesiveness with numerous departments impacting Centre Management.

Report Presentation

• Present reports on tenants, income, expenditure, positioning, and competition using subordinate and market research information.

Required Skills To Be Successful:

• Strong leadership and management skills.
• In-depth understanding of mall operations and relationship management.
• Excellent financial acumen and budgeting skills.
• Effective communication and time management capabilities.

What Qualifies You For The Role:

• Degree in business administration with specialization in Marketing & Real Estate.
• Preferred Masters in Business Administration (Marketing, Accounting).
• 10-15 years of experience in mall management of reputable organizations, with 5-7 years in top management.
• Extensive knowledge of leasing and marketing strategies and operations.

About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers. 

Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.

Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.

For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/