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Learning & Development Administrator I Learning Centre I Dubai, United Arab Emirates

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Date: 07-May-2019

Location: Dubai, AE

Company: Al Futtaim Private Company LLC



No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.


Job Title: Learning & Development Administrator


Reporting Line: Asst Manager Operations & Technology

Division: Al-Futtaim Learning Centre


Location: Dubai, United Arab Emirates



Job Purpose:

  • To provide dedicated administrative support for the Group L&D team in line with the Service level agreements to reflect a high quality, premium training delivery.
  • To effectively manage the training administration cycle on the iGrow LMS system ensuring accurate data reporting for all businesses.
  • Handle telephone, reception and email communications with all stakeholders.
  • Proactively promote learning events to the business.



Job Accountabilities:

  • Update learning history for all divisions and cross check iGrow uploads on a monthly basis.

  • Record evaluation forms for training on a monthly basis.

  • Responsible to coordinate and manage the logistics of trainings such as venue booking (internal & external), lunch requests, hotel bookings & transportation (when required)

  • Responsible to prepare all printed course material and to coordinate the room set up for classroom trainings in open calendar. Liaise with trainers to ensure requests for equipment, resources, printing or other requirements are met.

  • Manage the process to assign online courses thru iGrow based on course planners.

  • Maintain all physical records of attendance sheets, evaluation forms, venue booking forms, assessment papers, and certificates organized and properly stored.

  • Manage the training administration of open calendar courser through iGrow ensuring accurate data on the system.

  • Provide administrative support to the Regional L&D Consultant. Manage end to end cycle of the training

  • Attend all incoming calls promptly and professionally. Directing all calls to the appropriate person and dealing with all telephone enquiries.

  • Handing all enquires & queries ensuring all messages are taken thoroughly and passed to the relevant member of the team for action. Book rooms at the Training Centre facility for internal and external customers.

  • Organise and coordinating meetings and conferences. Handle all filing responsibilities by maintaining accurate records of hard copy and e-documents to enable their easy retrieval

  • Meet and greet all delegates and visitors to the Training Centre. Ensure all delegates sign the course attendance register and visitors sign in and out of the Training Centre

  • Daily review of learning center email ID to address employees concerns in iGrow and record it in excel log format.

  • Supervise facility staff on a daily basis, ensuring that their work is carried out to a high standard including the preparation of all training rooms, equipment, cleanliness of pantry areas and washrooms.

  • Follow up on the absentees as and when required with the respective HR Dept/ Line Managers.

  • Prepare correspondence and materials which are clear and easy to understand for meetings and presentations

  • Ensure standards of operation of GL&D. (ISO Certification)



Minimum Qualifications and Knowledge:

  • High level of proficiency in both written and Spoken English


A Qualification in: 

  • Business Administration



Minimum Experience:    

  • Customer Facing Role Experience                                    
  • Administrative work in a training environment for a minimum of 2 years



Job-Specific Skills: 

  • Ability to provide outstanding customer service
  • Ability to maintain strong administration skills
  • Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material.
  • PC Literate and an understanding of Microsoft Office Programs
  • Attention to detail




We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.