L&D Manager - Aftersales | Automotive

Job Requisition ID: 176099 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:
The Learning & Development Manager - Aftersales is pivotal in driving the non-technical learning and development initiatives for Aftersales teams across various automotive dealerships.This role emphasizes enhancing professional, leadership, and customer experience capabilities to directly boost business performance, adhere to brand standards, and elevate customer satisfaction.The role involves developing learning programs aligned with Aftersales strategy, operational priorities, and employee career paths.The Manager is expected to foster a culture of learning, coaching, and continuous improvement across the teams.

What You Will Do:

• Lead the non-technical learning strategy for Aftersales, focusing on customer experience, leadership, commercial capability, and people management needs.
• Design and deploy engaging learning programs for various Aftersales roles using blended, digital, and experiential approaches.
• Embed a coaching and performance improvement culture by enabling managers to coach effectively and reinforce learning on the job.
• Partner with Aftersales leadership, HR Business Partners, and brand teams to identify capability gaps and implement targeted development interventions.
• Oversee learning governance and operational excellence, ensuring scheduling, attendance tracking, reporting, and LMS data integrity are maintained.
• Measure learning effectiveness and business impact using agreed KPIs and evaluation frameworks, driving continuous improvement.
• Lead, coach, and develop the L&D team members to ensure consistent, high-quality delivery and professional growth.

Required Skills To Be Successful:

• Strong facilitation, coaching, and mentoring capability.
• Excellent stakeholder management and influencing skills.
• Strategic thinking combined with hands-on delivery and execution.
• High standards of organization, governance, and operational discipline.

What Qualifies You For The Role:

• Bachelor's degree in Business, HR, Education, or a related discipline.
• 5-10 years of experience in Learning & Development, training, or capability development roles.
• Proven experience in leading non-technical learning initiatives for customer-facing and operational teams.
• Strong understanding of Aftersales dealership operations, including Service, Parts, Body & Paint.
• High proficiency in digital learning platforms and LMS administration.
• Professional certification in Learning & Development, Coaching, or Adult Learning is advantageous.
• HR certification, background, or experience is advantageous.
• Proven success in linking learning outcomes to business and customer experience results.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.