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Global HRIS Analyst | HR Operations | Al-Futtaim Group | Dubai

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Date: 15-Nov-2018

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Employee Services is Al-Futtaim’s centralised HR Shared Services team that is accountable for service delivery across the Group’s business footprint. With over 25,000 employees in 12 countries in the MENA and APAC region, the services offered span the entire employee life cycle. A key function of this team, is Global HRIS, which oversees Group-wide Payroll processing and functional stewardship of the Group’s HR technology platforms. These include On-premise solutions like SAP HCM to cloud based solutions such as Successfactors and Salesforce. Global HRIS is a community of HRIS professionals across the Al-Futtaim businesses collaborating on matters which have a direct impact on the HR Technology landscape and its implementation across the group. The Global HRIS team within employee services is tasked with facilitating this collaboration within Al-Futtaim’s Global HRIS community.


Expertise Domains:

  • SAP HCM & SuccessFactors modules – LMS, PMGM, Recruitment & Onboarding, EC, Employee Central Service Center etc..
  • Experience in administering any of the top 3 HR systems on ERP solutions for large enterprises


Key Responsibilities:

  • Depending on business demand and domain expertise, the role holder will primarily focus on the service delivery aspects of Successfactors & SAP HCM systems and support any technology Implementations initiatives
  • Resolve support tickets/cases raised in their assigned domain to the target SLA standards, including:
    • Escalated Master Data Changes
    • Troubleshooting Support – Level III
    • System Admin related – Cloud Systems
    • Analytics
    • Authorizations Support
  • Conduct Master Data Quality Reviews, provide feedback and ensure sustainable fixes are executed by the process owners
  • Contribute/Adhere to the HR Technology change control process, including:
    • Demand Management
    • Testing
    • Support Organisational Change Management efforts
    • Post Go Live Support
  • Implementations Support – ASAP/PMP implementation methodologies
  • Contribute towards the capability enhancement of the Global HRIS community and its knowledge base across the group


Knowledge & Qualifications:

  • Bachelor’s degree or equivalent in HR/ Business Management or Technology.
  • Understanding of HR business processes and best practices
  • Functional Domain specific knowledge demonstrated through experience and/or training
  • Exposure to ASAP and/or PMP methodologies for technology implementation is preferred
  • Advanced User of office productivity tools & techniques (e.g. MS Word, Excel, Power Point, Outlook, Visio & etc.)


Critical Experience:

  • 3+ years’ work experience in a fast-paced, HR service delivery environment, or project/consulting environment in the fields of Implementations, Process Reengineering, Systems Development, etc.
  • Exposure to domain specific/similar ERP technologies is strongly preferred



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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.