Emiratization Retention Executive | Al-Futtaim Automotive | Global Aftersales

Job Requisition ID: 178045 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The Aftersales Retention Executive is responsible for enhancing customer retention and experience in the aftersales sector. The role includes designing retention products, conducting market feasibility analyses, and managing the operational and financial processes of aftersales retention strategies. Key responsibilities involve marketing briefs and stakeholder engagement across multiple automotive brands. The executive plays a crucial role in improving customer loyalty and aligning efforts with Al-Futtaim Automotive's global standards.

What You Will Do:

• Publish and maintain a dashboard reflecting retention product performance by brand and branch.
• Conduct market intelligence activities to gather customer insights on competitors, pricing, and market trends.
• Develop and implement retention marketing strategies in collaboration with the marketing department.
• Conduct site visits to identify retention improvement opportunities and prepare reports with recommendations.
• Produce feasibility studies for new products with quality data sheets and KPI analysis.
• Present proposals to stakeholders with clear road maps and demonstrate strong presentation skills.
• Design and document processes for implementation, including training, change management, and operational flows.
• Assist the Retention Manager in managing common retention products and demonstrate ownership.

Required Skills To Be Successful:

• Automotive Dealership Operations Expertise
• Marketing and Business Development Acumen
• Strong Data Analytics and Market Research Skills
• Excellent Presentation and Communication Skills

What Qualifies You For The Role:

• Bachelor's degree in Marketing, Business Management, or equivalent.
• A minimum of 5 years of experience with automotive dealerships in service management, marketing, or business development.
• Expertise in automotive dealer operations, marketing, data analytics, and market research.
• Excellent presentation, planning, and project management skills.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.