Ecom Fulfilment Assistant | Retail | Maje, TDM

Job Requisition ID: 182388 

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

• The Ecom Fulfilment Assistant ensures efficient processing of online orders from store inventory, maintaining high standards of accuracy and presentation. The role requires adherence to brand guidelines and seamless collaboration with store management and the e-commerce team. Success factors include timely dispatch and reduced error rates, contributing to positive customer experiences and loyalty.

Order Fulfillment

• Pick items from the shop floor/back-of-house based on order details such as size, color, and SKU.
• Pack orders following brand standards, including folding, tissue wrapping, tagging, invoice inclusion, and sealing.
• Prepare shipments by printing labels, attaching air waybill (AWB), handing over to courier, and updating dispatch status.
• Perform quality checks to ensure the right item is picked, no damage is present, security tags are removed, and quantities are correct.
• Support returns processing, including receiving items, inspecting them, relabeling, restocking, and updating the system with return information.
• Maintain stock accuracy through regular checks and proper put-away procedures.
• Keep the fulfilment area organized and compliant with safety, cleanliness, and housekeeping standards.
• Quickly escalate issues related to out-of-stock items, damaged items, missing items, or system issues to appropriate parties.

• Attention to detail for order accuracy and packaging standards.
• Effective communication skills within teams and with external partners.
• Proficiency in basic computer operations, including label printing and system updates.
• Ability to adhere to deadlines and work efficiently under pressure.

• Basic computer skills for email, scanning, printing labels, and system updates.
• Strong attention to detail, especially concerning sizes, barcodes, order notes, and packaging standards.
• Ability to work quickly and accurately under stringent daily cut-off times.
• Effective communication and teamwork skills with store personnel, couriers, and e-commerce support.
• Basic English proficiency for reading order notes, addresses, and standard operating procedures (SOPs).
• Physical capability to stand for extended periods and handle cartons as required.
• Reliability and punctuality, comfortable with working shifts, weekends, and during peak periods.
• Experience in retail operations, stockroom management, warehouse environments, or e-commerce fulfillment is preferable.
• Experience with scanners, POS/OMS systems, or courier portals is a plus.

About Al-Futtaim Retail

At Al-Futtaim Retail, we are part of a 90-year legacy built on ambition, progress and long-term vision. As one of the region’s leading retail operators, we partner with some of the world’s most trusted brands – including IKEA, ACE, Marks & Spencer and the Inditex Group – bringing global excellence to customers across MENA and Southeast Asia.

We don’t just operate stores; we shape retail experiences. From launching brands like Watsons and Kiabi to our regions for the first time, to investing in digital innovation, AI capabilities, the customer experience and loyalty platforms, we are constantly redefining the future of retail. 

With over 100 nationalities spread across more than 10 countries, our strength lies in our diverse and collaborative community. Here, you’re equipped to turn your ambition into action, building the career you want, while helping us move retail forwards.

Join us and be part of The Heart of Tomorrow.