ELV Technician | Real Estate | AFET

Job Requisition ID: 178098 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Service Coordinator is responsible for ensuring seamless service operations for the AMC Services Team in Dubai. This role requires effective planning, scheduling, and coordination of PPM activities and managing service requests. The coordinator will serve as the primary communication hub between clients, engineers, and operational teams, ensuring all processes align with SLAs and company standards. Success in this role involves maintaining high levels of customer satisfaction and efficient service execution, with detailed documentation and regular progress tracking.

What You Will Do:

Service Operations Management

• Function as the Service Coordinator for the AMC Services Team, ensuring seamless execution of service operations.
• Coordinate and schedule PPM activities in accordance with the annual maintenance plan.
• Receive, log, and manage service requests, ensuring timely deployment of engineers/technicians in the Manage engine portal.
• Monitor daily operations and service activities to ensure smooth execution and minimal disruption to client operations.
• Serve as the main point of contact between clients, field teams, subcontractors, and operations team for all service-related communications.

Documentation and Reporting

• Track each work progress, update service records, and ensure closure of service requests within agreed SLAs.
• Maintain accurate documentation of service activities, work orders, and reports for tracking and client reporting.
• Experienced in ADMCC Technical documentation as per ADMCC guidelines.

Client and Stakeholder Interaction

• Promote customer satisfaction through timely updates, professional communication, and effective issue resolution.
• Escalate unresolved or high-priority issues to the service manager for prompt resolution.
• Coordinate with subcontractors and the procurement engineer to ensure material availability and timely execution of scheduled tasks and casual jobs.

Compliance and Standards

• Ensure all service operations adhere to company standards, safety protocols, and quality expectations.

Required Skills To Be Successful:

• Effective communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office.
• Technical understanding of service operations related to ELV systems.

What Qualifies You For The Role:

• 3 years Diploma or B. Tech in Electronics Engineering or related field.
• 2-4 years of experience in Security and various ELV Systems such as CCTV, ACS, Wi-Fi, Data, and Voice systems.
• Hands-on experience in service coordination, work scheduling, and operations support within a technical environment.
• Proficiency in MS Office, strong communication, organizational, and multitasking skills.

About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.