Digital Channel Integration Specialist | Retail | IKEA RSO Jebel Ali

Job Requisition ID: 173110 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

The Digital Channel Integration Specialist is a technical and process-oriented role focused on integrating new digital solutions into the existing ecosystem. Serving as a bridge between project delivery and operational teams, the specialist defines workflows, creates technical documentation, and leads testing efforts to ensure omni-channel digital products are operationally sound, scalable, and provide a flawless customer experience. Success in this role involves achieving seamless integration, robust documentation, and proactive system support.

What You Will Do:

Documentation and Business Process 

• Define and document end-to-end business processes, technical workflows, and customer journeys for new digital initiatives.
• Translate business requirements into clear integration specifications for development teams and vendors.
• Create and maintain a central repository of clear and accurate documentation for all digital solutions, ensuring technical details and business flows are kept up-to-date.

Integration and Testing

• Lead hands-on integration and testing of digital solutions, including APIs, SDKs, and payment gateways.
• Develop and execute comprehensive test cases to ensure solutions are of high quality and perform well before launch.
• Ensure on-time completion of testing cycles within project timelines to reduce critical defects pre-launch.

Operational Readiness and Support

• Ensure operational readiness and smooth handover of new solutions to support teams.
• Provide ongoing support for integrated systems and manage solution vendors.
• Continuously monitor digital channel performance to drive improvements and meet key digital performance KPIs such as conversion, transactions, and sales.

Required Skills To Be Successful:

• Proficient in documenting technical processes and business workflows.
• Expertise in integration technologies and tools, such as APIs and SDKs.
• Proven ability in testing and quality assurance, including test case execution and defect tracking.
• Strong analytical skills with a data-driven approach to improvement.

What Qualifies You For The Role:

• Proven experience in a similar role such as Business and Integration Analyst with skills in documenting processes and translating business needs into technical requirements.
• Hands-on experience with integration technologies and tools, including APIs, SDKs, and CDP platforms, with an understanding of middleware and data platforms.
• Experience in creating and executing test cases, coordinating User Acceptance Testing (UAT), and using tools like Jira and Confluence for project tracking.
• Creative and analytical mindset with a data-driven approach to problem-solving.

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.