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Data Analyst | Global Aftersales | Dubai

Date: 05-Oct-2021

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 95821 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Data Analyst | Global Aftersales | Dubai


Al-Futtaim Automotive’s customer centric approach, international standards and value-adding business philosophy enables us to be the automotive company of choice across all of the territories in which we operate. An innovative leader in the automotive industry, Al-Futtaim Automotive Group has a widespread and well-developed distribution network currently operating in 11 countries across the Middle East, Africa and Asia. Al-Futtaim Automotive Group is proud to represent some of the world’s most popular and desirable automotive brands.


About the Job:

We are looking for an experienced Data Analyst to gather information from various sources and interprets data and provide key insights and offer ways to improve aftersales and thus influencing business decisions.


In this role you will ensure the accurate and timely delivery of aftersales KPI reporting and periodical analyses by conducting complex quantitative modelling in support of achieving the operational goals of the business. You will also be responsible for converting analytics into clear and concise Presentations and Dashboards.


Among your key responsibilities as are as follow:

  • Work with the MIS team to take insights and convert into Presentable power points to be used by management.
  • Define, implement and measure performance goals and metrics at the Products and Business Unit levels for the aftersales strategy and operations.
  • Perform requirements elicitation, statistical and qualitative data analysis and translate data into best-practice reports based on data mining, analysis, and visualization.
  • Be able to take complex ideas data and concepts and simplify and explain through reports, infographics and power points presentations
  • Communicate complex analysis and programs effectively to a wide audience in order to achieve buy in and understanding
  • Identify the opportunities and implement automations of the reporting process. Define and implement data acquisition and integration logic, by utilizing a combination of methods, sources, and tools.


About You:

This position analyses business data and provides analysis reports and KPIs, measures company’s inventory position and comparison to optimum stocking strategy and stock health and service level goals. These provides insights and influences key management decisions.


To be successful for the role you must have the following skills and qualifications:

  • Graduate in graphical design or mathematical based degree (Finance, IT Business etc.)
  • Experience in communicating data to all organizational levels
  • Able to multitask and deliver the result under time pressure
  • Previous experience eliciting, evaluating and defining detailed requirements from high level ideas.
  • 2+ years of hands-on experience analyzing and interpreting data, drawing conclusions, defining recommended actions, and reporting results across stakeholders.
  • Expertise in Microsoft Office suite
  • Knowledge of some Data Analytics and Reporting Tools like Tableau, BIW, SAS orSAP Business Objects
  • Basic understanding of data based programming languages ( SQL, R, Python etc)
  • Aftersales or equivalent experience/training preferred but not required




We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.