Customer Lifecycle Manager | Corporate Services | Financial Services

Job Requisition ID: 174632  

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:

• The Customer Lifecycle Manager plays a vital role in driving customer engagement and ensuring great customer experiences throughout their journeys, especially in the UHNW, retail, and automotive finance sectors. The role requires developing and implementing lifecycle communication strategies, collaborating with lifestyle partnerships, and aligning communications with brand values and regulations. Success in this role involves a clear focus on increasing digital sales and overall customer value through meticulous planning, performance analysis, and execution of engagement strategies.

What You Will Do:

General

• Develop and execute comprehensive lifecycle communication strategies from customer onboarding through retention to ensure a seamless customer experience.
• Partner with lifestyle alliances and partnership teams to effectively integrate offers into customer journeys and enhance value.
• Create and manage personalized communication flows tailored to enhance customer experience and support digital sales initiatives.
• Analyze lifecycle performance metrics to continuously optimize engagement strategies and improve customer satisfaction.
• Ensure all communications comply with both regulatory standards and brand guidelines to maintain consistency and integrity.
• Collaborate with cross-functional teams to share insights and build cohesive strategies for customer management and engagement.
• Drive initiatives to increase customer lifetime value by adopting customer-obsessed strategies and data-driven insights.

Required Skills To Be Successful:

• Demonstrated customer-obsessed mindset focused on maximizing customer lifetime value.
• Strong business acumen and the ability to drive measurable outcomes through targeted strategies.
• Expertise in creating personalized communication and enhancing customer engagement.
• Excellent collaboration skills with the ability to partner effectively with cross-functional teams.

What Qualifies You For The Role:

• Bachelor's degree in Marketing, Business, or Communications.
• 5+ years of experience in lifecycle management, CRM, or customer engagement roles.
• Demonstrated expertise in developing and executing customer communication strategies.
• Familiarity with lifestyle partnerships and financial services is advantageous.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.