Back Office Assistant Last Mile | Logistics | Retail | IKEA Central Unit

Job Requisition ID: 181102 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role:
The Backoffice Assistant plays a vital role in supporting the customer fulfillment and home delivery processes within IKEA. This position is responsible for assisting customer order outbound activities daily in a professional manner, ensuring order fulfillment aligns with customer-agreed timelines. The role includes maintaining records of delivered orders, monitoring the performance of IKEA delivery teams, and taking timely actions to enhance customer shopping experiences. The Backoffice Assistant must represent the IKEA brand effectively while working to improve last mile delivery services and maintain store standards.

What You Will Do:

• Maintain and submit KPI reports.
• Ensure all system procedures are adhered to as per procedure.
• Document classification, sorting, filing and proper archiving.
• Post delivered orders (handed over/completed) on a daily basis and follow up with stores/service providers for the pending list.
• Perform daily posting reconciliation in the system based on POD confirmation and fulfillment records.
• Conduct regular spot checks and monitor team performance to ensure quality standards.
• Use reason to solve problems as they arise.
• Work to increase the last mile service level with OTF and maintain the shopping experience standard.
• Provide excellent customer service.
• Lead the Last mile teams to ensure timely order fulfillment.
• Ensure all equipment is safely and properly maintained in good condition.
• Check output to ensure the highest quality.
• Maintain a clean work environment and comply with all safety requirements.
• Keep records of POD for further customer escalation handling.

Required Skills To Be Successful:

• Analytical skills for monitoring and reporting.
• Effective communication for customer interaction and team coordination.
• Customer-focused mindset to ensure excellent service delivery.
• Ability to continuously improve processes and uphold team accountability.

What Qualifies You For The Role:

• High school education or equivalent.
• 2 to 3 years of experience in last mile delivery services and operations.
• Familiarity with kitchen furniture delivery and assembly.
• Strong analytical skills and effective communication abilities.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.