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Assistant Facilities Manager - Hard Services | AFGRE | UAE

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Date: 30-Jan-2019

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: [[33213]] 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Job Title:                            Assistant Facilities Manager – Hard Services

Reports to:                         Operations Manager - Hard services

Department:                       Mall management

Location:                            Dubai Festival City Mall, Dubai UAE



To assume responsibility for and ensure the efficient operation of all Engineering Hard services and overall MEP service provider contract management, ensuring that all assets are being maintained up to its optimum performance in relation to allocated operational costs and annual budgets (Operational and capital expenditures). As an Assistant Operations Manager, you would support the efficient maintenance of all Facilities in a cost-effective manner, energy conservation measures and implement the operations management norms set by the mall operations team.



Contract Management:

  • Responsible for preparing scope of works, bill of quantities, drafting AMC contracts in compliance with assets and business needs
  • Establishing SLAs and KPIS of the outsourced contractors and track performance levels of the contractor providing MEP services against set KPIs and SLAs by routinely assessing performance against checklist, CAFM, identifying defaults or shortcomings in service levels
  • Based on same prepare necessary report for management.


Supply Chain Management:

  • Daily management of sub-contractors, consumables and equipment.
  • Responsible for implementation and monitoring of sub-contractor performance.
  • Inventory management of DFC owned spares.
  • Ensure best value management techniques with in contracts.
  • Development of contract delivery strategy, providing demonstrable operational benefits.



  • Good experience in dealing with CAFM, generate reports, review daily operation activities, and cost approvals, all tasks (Preventive, corrective and reactive).
  • Excellent experience and knowledge in BMS system for all operating assets is mandate.


Asset Management:

  • Negotiates and recommends procurement of capital equipment’s according to the operations need.
  • Ensuring new/ assets being brought into operations are entered onto pre-planned maintenance program and subject to QA procedures


Staff Management:

  • Responsibility for management of the outsourced contractors, selection, review their training/ development and succession planning as required.



  • Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of mall and taking necessary action thereof.
  • Prepare monthly financial analysis for operations for the Retail Operation monthly report.


Energy Management:

  • Drive improvement in water and electricity saving initiatives.



Comply with and use of organizational procedures and policies governing operations and procurement In accordance with the DOA limits.





  • Facilities Management experience in Malls or Hospitality field of considerable size to DFC mall.
  • Contractor management and experience in measuring KPIs and monitoring SLAs across multiple Contracts.
  • To oversee all aspects of Building maintenance to ensure that the Facility is kept in exceptional Operational condition.
  • Ensuring the building meets all updated health and safety requirements.
  • Responding appropriately to staff needs, emergencies or urgent issues as they arise and dealing With the consequences.
  • Record keeping for all activities i.e. Repairs, maintenance, etc.
  • Knowledge of RCM and implementations is preferable.
  • Expert Knowledge and usage of CAFM is mandate.
  • Enthusiastic, enjoys being part of a successful and productive team with ability to develop Innovative and creative solutions to problems.
  • Able to work well on his own initiative and can demonstrate the high levels of motivation required To meet tight deadlines and perform effectively under significant pressure.
  • Ability to demonstrate good negotiation and influencing skills.
  • Attention to details and good sense of judgment.
  • Experience in resolution of insurance claims related to DFC Mall.
  • Excellent analytical skills.
  • Ability to manage the operations smooth during contingency, planning for redundancy measures for consistent functionality of critical assets.
  • Ability to work under pressure and flexibility to work long hours including site attendance out of normal operation hours if situation demands.
  • Ability to work in a collaborative and diverse team environment.
  • Must have strong ability and expertise in reading O&M manuals, drawings, as built drawings, design understanding and handover procedures.
  • Must be well familiar with computer applications (MS Office, ACAD…etc.) and capable of Generating & presenting maintenance reports.
  • Must be familiar with the maintenance of all Building MEP systems and Grounds including furniture & fixtures.


Minimum Qualifications and Knowledge:

  • In order to be a successful candidate, you should ideally be educated to a BSC. Degree level in Electrical engineering mainly controls, automation, switchgears in addition to vast experience in HVAC, BMS and Mechanical systems.
  • Facilities Management certificate will be an advantage.
  • Candidate should also have good command in both English (Speaking & Writing),
  • Candidate should be Familiar with HSSE requirements, guidelines and regulations of DEWA, DM, DCD and SIRA.


Minimum Experience:

  • Minimum 3-5 years of experience in Electrical , Mechanical , HVAC , Plumbing and Fire systems within a Shopping mall, retail or hospitality industry.


We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.


As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.