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Application Specialist - SAP Retail | Enterprise IT | Dubai

Date: 22-Jun-2022

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 124465 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.




We are currently seeking an experienced Applications Specialist to join our Enterprise IT team, to manage our SAP Retail application. Specifically, our Sales & Distribution (SD) module.



The Application Specialist - SAP Retail SD/ Ecommerce needs to understand and can implement best Business Processes in a SAP environment by designing appropriate solutions supporting the customers’ business processes as part of the overall SAP programme. Within their process area SAP Application Specialist will be responsible to lead and participate in new scope & requirements, break-fix work, testing, and support activities to meet the business needs. Implementing appropriate processes to drive high quality and sustainable solutions will be critical.


Application Management

  • To manage, consult, teach, troubleshoot, setup and maintain respective domain solutions to agreed service level standards.
  • Investigates and develops specifications for system changes to handle workloads and high availability.
  • Develops and maintains documentation for Technical solution modifications.
  • Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.
  • Ensure compliance with IT Policies, Security Standards and strengthen internal controls.
  • Performance against agreed business service level agreements (SLA’s)
  • Reduction of Service Incidents
  • Resolution of Service Request and Requests for Change within SLA agreements
  • Number and severity of security incidents and breaches

Solution Delivery

  • Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of solutions.
  • Adheres to software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.
  • Estimate and deliver multiple projects assignments and system change requests as per agreed resourcing and timelines with required quality.
  • Accuracy in development estimates given
  • Solution delivery on-time and within budget
  • Compliance with development standards and best practices

Other Key Responsibilities

  • To liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics as one IT team.
  • Contribute to the improvement of the solutions and business processes.
  • Maintains and upgrades professional knowledge, management skills and domain expertise by using continuous learning & development tools.
  • Contribution to business excellence initiatives within EIT




  • College or University degree in Information Systems or related discipline


Minimum Experience and Knowledge: 

  • Minimum of 4 years of support of SAP processes or retail support experience.
  • Hands of Experience in SD module –  OTC, Returns, Sales order, Third Party, Consignment, Pricing, Master data, Pricing Procedure, Outputs
  • This includes configuration of POS Outbound/Inbound Profile, Sales Per Receipt/Aggregated Sales posting, Assortment List, Promotions and Bonus Buys.
  • Good Knowledge of EDI Interfaces of interfacing with Third Party Systems.
  • Experience in SAP-POS Integration.
  • Experience of working in the retail/electronics industries will be highly regarded
  • Experience of integrating with Online Ecommerce Omni channel and providing solutions across Ecommerce platforms.


Job Skills and proficiencies:

  • SAP Solution Design
  • Strong business process knowledge stretching beyond SAP functionality in the Retail.
  • Deep SAP functional knowledge large scale/global SAP Implementations
  • Process Software Release Methodology
  • Good Consulting Skills and should be able to independently handle business users and stakeholders.


Behavioural Competencies:

  • Ability to learn new technologies                                                             
  • Adaptability
  • Innovative thinking                                                                        
  • Technical acumen
  • Customer focus                                                                               
  • Judgement
  • Strong decision making and problem-solving abilities                      
  • Attention to detail
  • Strong Customer Relationship building capability                              
  • Sound influencing and negotiation skills







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