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Aftersales Manager | Trading Enterprises | Dubai, UAE

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Date: 10-Jun-2019

Location: Dubai, AE

Company: Al Futtaim Private Company LLC

Job Requisition ID: 35593 

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.

 

As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.

 

Come join us to live well, work better, and be the best.

Job Purpose:

To monitor and achieve budgeted sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources. To ensure customer satisfaction targets are achieved by implementing best business practices. To implement & follow dealer standards set by principles.

 

Job Description:

  • To maximize the revenue potential from Aftersales operations to meet the Net Sales, Gross margin & net profit objectives.
  • To achieve the planned human sigma level by actively engaging customers and associates through effective Impact planning sessions.
  • To achieve the company objective on Emiratisation through recruitment, coaching, training and provide a career path
  • To implement the Principals Dealer standards on Systems and processes for achieving compliance and adopting best business practice.
  • To plan and deliver optimal utilization of the manpower resources to meet or exceed Service performance KPI benchmarks on productivity, efficiency, turn around time, revenue per order through process and people development.
  • To ensure optimum stock of parts for ready consumption to monitoring Sycron report on Auto replenishment and access stock.
  • To ensure consistent updating of lost sales and subsequent follow up to improve availability of parts
  • To coordinate perpetual and annual physical inventory and not have discrepancy more than 0.5% of stock value.
  • Plays a crucial role in identifying new business opportunities within the region to ensure that budgeted aftersales revenue targets are achieved every month.
  • Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSV scores and human sigma scores.
  • Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.
  • Ensure Associate engagement levels are high through constantly engaging associates.
  • Maintenance and upkeep of the workshop equipment’s to maximize utilization and minimize downtime. Initiate procurement of additional equipment’s in line with business growth.

 

Qualifications, Experience & Skills:

Minimum Qualifications and Knowledge:

Diploma or Bachelor of Automobile /Mechanical Engineering.

 

Minimum Experience

5 to 8 Years overall experience with automobile dealership – Out of which a minimum 3 years   in Service or Parts Dept. at managerial role.

 

Job-Specific Skills:

Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven customer focused operation, leadership

 

Behavioural Competencies :

People oriented, strategic and analytical, honest and responsible, cultural sensitive and sound work ethics.

 

 

KGM

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

 

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.