Aftersales Key Account Manager | Al-Futtaim Automotive | Electric Mobility

Job Requisition ID: 179827 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:
BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.
 
As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility

We are looking for an experienced Aftersales Key Account Manager to join our Corporate Fleet team in Dubai. This role is responsible for managing strategic fleet accounts across government, taxi, limousine, rental, leasing, and corporate sectors, ensuring exceptional aftersales support for BYD's EV, PHEV, and REEV vehicle portfolio. The successful candidate will drive customer retention, enhance service contract penetration, minimise vehicle downtime, and strengthen long-term customer relationships.

What you will do:

• Act as the primary aftersales point of contact for key fleet customers across the UAE.
• Monitor service delivery performance and support service centres in resolving complex fleet customer issues.
• Coordinate breakdown, repair, recall, and vehicle-off-road (VOR) cases to ensure rapid return-to-service.
• Liaise between fleet customers and bodyshop teams to ensure seamless accident repair support.
• Promote service contracts, service packages, and aftersales solutions to increase customer retention and revenue.
• Coordinate EV, PHEV, and REEV training programmes for customer representatives, technicians, and operational teams.
• Build proactive relationships with fleet stakeholders, identifying opportunities to improve customer satisfaction and operational efficiency.
• Support the B2B Aftersales Manager in developing tailored maintenance solutions for major fleet operators.

Required skills to be successful:

• Strong fleet account management and stakeholder engagement skills.
• Solid understanding of automotive aftersales operations and customer service excellence.
• Ability to manage multiple customer issues simultaneously while maintaining high service standards.
• Strong communication, influencing, and relationship management capabilities.
• Commercial awareness with the ability to identify revenue growth opportunities.
• Understanding of EV, PHEV, and REEV technologies and their aftersales requirements.
• Strong analytical and problem-solving skills.

About the team:
The Corporate Fleet team sits within Al-Futtaim Electric Vehicle Company (AFEVC) and is one of the largest passenger fleet operations within Al-Futtaim Automotive. The team supports a growing portfolio of government, taxi, limousine, corporate, leasing, and rental customers, playing a critical role in driving customer satisfaction and fleet retention across the UAE.

What equips you for the role:

• Bachelor's degree, Diploma, or equivalent qualification in Business, Automotive, or a related field.
• Minimum 5 years of experience in automotive aftersales, fleet account management, or a customer-facing automotive role.
• Experience working with fleet operators, government entities, leasing companies, rental businesses, or taxi operators.
• Knowledge of automotive service operations and technical vehicle maintenance processes.
• Proficiency in Microsoft Office applications.
• Valid UAE driving licence preferred.
• Previous exposure to electric vehicles or new energy vehicles is highly desirable.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.