Aftermarket Sales Consultant - Construction Equipments | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 178046 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

We are looking for a commercially driven and customer-focused After Market Sales Consultant – Volvo to join our Aftersales team. This role plays a critical part in ensuring customers who purchase Volvo and SDLG construction equipment from FAMCO receive comprehensive parts and service support.

As the key point of contact for customers, you will manage parts and service requests, identify sales opportunities, and ensure a seamless customer experience. You will work closely with internal teams to drive aftermarket growth while contributing to strategic initiatives within the Aftermarket Department.

What you will do

Customer Coverage

• Deliver effective customer coverage through structured territory planning
• Maintain a strong understanding of customer needs and buying patterns through regular field visits
• Develop and execute customer call plans and visit schedules
• Identify and onboard new customers through proactive prospecting and follow-ups
• Support new equipment deliveries by promoting parts and service offerings such as PM contracts, CSAs, and Care Track solutions
• Monitor customer requirements to ensure timely delivery and proactive communication

Financial Sales Performance

• Achieve sales targets including revenue, gross profit, and market share
• Promote a professional image while delivering high-quality technical and service support
• Identify and convert aftermarket sales opportunities across the territory
• Drive growth in key product areas such as undercarriage, GET, engine, power-train, and hydraulic attachments
• Collaborate with head office teams to identify business opportunities and provide tailored solutions
• Work closely with Service Managers to prepare and present quotations and proposals

General Duties

• Maintain high standards of professionalism and customer engagement
• Ensure all customer and equipment data is up to date within internal systems
• Maintain assigned company equipment and vehicle in good condition

Health, Safety & Environment

• Follow all health and safety procedures and report incidents or hazards
• Actively participate in safety programs and initiatives
• Ensure use of PPE and maintain safe working practices at all times

Quality

• Deliver high-quality outputs across all customer interactions
• Promote a culture of “done right, done well, done once”

Required skills to be successful

• Strong communication, negotiation, and interpersonal skills
• Excellent customer relationship management capabilities
• Strong commercial acumen with the ability to identify and close sales opportunities
• Sound technical understanding of aftermarket parts and service operations
• Strong planning, organization, and time management skills
• Ability to analyze data and present insights effectively

About the team

You will be part of the Aftersales team within FAMCO, supporting Volvo and SDLG construction equipment customers. The team is focused on delivering exceptional aftermarket support while driving revenue growth and customer retention through strong collaboration with service, parts, and sales functions.

What equips you for the role

• Bachelor’s degree in Engineering (mandatory)
• Experience as a Field Parts Engineer, Service Sales Representative, or Parts Sales Representative
• Strong background in construction equipment, heavy equipment, or related industries
• Prior experience in aftermarket parts and service operations is highly preferred
• Proficiency in Microsoft Office and general computer systems\
• Valid UAE driving license

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.