After Market Sales Consultant | Al-Futtaim Automotive | FAMCO

Job Requisition ID: 178046 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

The After Market Sales Consultant – Volvo plays a crucial role in ensuring clients who purchase equipment from FAMCO receive comprehensive parts and service support. The role focuses on maximizing sales opportunities for parts and services while collaborating closely with internal teams and maintaining strong customer relationships. As the first point of contact for customers, the consultant manages requests related to parts and service and ensures all interactions meet customer requirements.

This role is pivotal within the Aftermarket Department, supporting Volvo and SDLG construction equipment customers while contributing to departmental planning and strategic activities.

What You Will Do:

Customer Coverage

• Achieve effective customer coverage within the assigned sales territory through structured coverage planning.
• Maintain strong understanding of customer needs and buying trends through regular field visits and customer engagement.
• Develop and maintain customer call schedules and visit plans.
• Identify and develop new customer accounts through active prospecting and follow-up activities.
• Attend new machine deliveries when practical and promote Parts & Service offerings including PM contracts, CSAs, and Care Track solutions.
• Monitor customer parts and service requirements to ensure timely completion and proactive communication.

Financial Sales Performance

• Achieve budgeted sales volume, gross profit, and market share targets.
• Promote a professional image while delivering differentiated service and quality support based on sound technical advice.
• Identify aftermarket sales opportunities within the assigned territory to grow FAMCO parts and service business.
• Drive targeted sales initiatives across key product categories such as undercarriage, GET, engines, power-train, and hydraulic attachments.
• Work closely with head office and support teams to identify business opportunities and provide suitable aftermarket solutions.
• Collaborate with Service Managers to prepare and present estimates, quotations, and service proposals to customers.

General Duties

• Maintain professional appearance and conduct in line with company standards and policies.
• Ensure customer information and machine population records are regularly updated in the system.
• Maintain company vehicle and assigned company property in good condition.

Health, Safety & Environment

• Report incidents and hazards in accordance with Health & Safety procedures.
• Participate actively in workplace Health & Safety programs and initiatives.
• Wear PPE and ensure compliance with safety standards at all times.
• Take ownership of personal and workplace safety.

Quality

• Ensure high quality standards are maintained in all work activities.
• Promote the mindset of “done right, done well, done once” across all customer interactions and deliverables.

Required Skills To Be Successful:

• Excellent communication, persuasion, and negotiation skills.
• Strong commercial and customer relationship management skills.
• Strong technical understanding of aftermarket parts and service operations.
• Ability to identify sales opportunities and present effective solutions.
• Strong planning, organization, and time management skills.
• Ability to collect, analyze, and present information effectively.

What Qualifies You For The Role:

• Engineering Degree is mandatory.
• Previous experience as a Field Parts Engineer, Service Sales Representative, or Parts Sales Representative.
• Strong background in construction equipment, heavy equipment, or commercial equipment industries.
• Experience within Parts & Service aftermarket operations is highly preferred.
• Proficiency in Microsoft Office and general computer literacy.
• UAE valid driving license.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.